Customer Success Manager, Medicom
$80-110k
Salary benchmarked on Railegh, NC rates and may vary on further locations
Connected health information network
Be an early applicant
Connected health information network
21-100 employees
Be an early applicant
$80-110k
Salary benchmarked on Railegh, NC rates and may vary on further locations
21-100 employees
Company mission
To reverse a century-long path towards increased waste by aggregating relevant clinical information.
Role
Who you are
- 5+ years of experience in a customer-facing role, such as Customer Success Manager, Account Manager, or Project Manager in SaaS, Healthcare or IT related fields
- Possess strong phone, written and verbal communication skills
- Experience managing annual recurring revenue retention
- Experience working with senior and executive level customer contacts
- Ability to build strong and continuous partner relationships
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Technical acumen but with the ability to relate it with business value
- Bachelor’s degree
What the job involves
- Medicom is looking for a dedicated customer advocate that has proven experience building strong relationships
- This individual will be responsible for deeply penetrating customer accounts to ensure they are seeing success with the products they have purchased
- This includes proactively identifying areas within the account that may need additional training or additional attention to ensure their goals are being met
- This individual will need to have a concrete understanding of our product suite and engage customers regularly to continue driving value
- Performing analysis on customer portfolios will be key in this position as the Customer Success Manager is responsible for customer retention and product adoption
- This requires close collaboration with cross-functional teams such as Sales, Support, Implementation, and Product Development
- Responsible for managing relationships with large enterprise healthcare systems
- Manage the health of the customer relationship by working cross-functionally to ensure customer expectations and requirements are understood, onboarding is effective, users are trained and deliverables are met
- Collaboratively build customer success plans and establish goals to aid the customer in achieving their objectives and continuous value
- Manage, analyze, monitor, and report key performance indicators (KPIs) related to customer success, including but not limited to renewal, churn, and adoption rates
- Drive VoC (Voice of the Customer) initiatives, gathering valuable insights and customer feedback for continuous product improvement
- Manage and analyze customer surveys, Net Promoter Score (NPS), and overall satisfaction metrics to gauge customer satisfaction
- Become a Medicom product expert and educate customers on best practices
- Collaborate with Sales, Support, Implementation, and Products to ensure an exceptional customer experience
Our take
Data in the healthcare sector is notoriously siloed. Different health systems and providers are poorly connected, making information exchange complex. This is what Medicom hopes to change with its federated health information network.
This approach sees medical image data from across all these different healthcare silos collected under a single interface. This way, practitioners across the healthcare sector can use this data to better inform decisions on patient care.
It's a valuable offering, but its success will rely somewhat on the participation of healthcare organizations. Medicom has raised good levels of funding that it will use alongside strategic partnerships to further innovate on the platform and accelerate go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2024
$4.1m
LATE VC
Nov 2021
$21.8m
SERIES B
Total funding: $29.8m
Company HQ
Downtown, Raleigh, NC
Leadership
Michael Rosenberg
(CEO)Founded the company in 2015, beginning as COO before becoming CEO in 2020. Before this, they were an Industrial Engineer at J.B. Hunt Transport.
Malcolm Benitz
(President)Founded the company in 2015, beginning as CEO before becoming President in 2021.
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