Implementation Manager, Raft
SaaS
1-4 days a week in office
Intelligent logistics platform
Job no longer available
Intelligent logistics platform
101-200 employees
Job no longer available
1-4 days a week in office
101-200 employees
Company mission
To drive efficiency, growth, and customer value across the entire shipment lifecycle.
Role
Who you are
- Strong experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment
- Knowledge/experience of the Freight Forwarding / Supply Chain / Logistics industry would be advantageous
- Great people skills and at ease communicating with stakeholders from all levels of an organization
- Sound business judgment and decision-making abilities
- The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes
- Excellent written and verbal communication to stakeholders
What the job involves
- As an Implementation Manager, you'll be primarily responsible for onboarding and technical implementation for new and existing customers. You'll leverage your project management and interpersonal skills to help drive your customers' desired outcomes
- Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarders
- Create and manage implementation project plans for a portfolio of enterprise customers
- Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects
- Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases
Salary benchmarks
Our take
Raft is tackling the massive opportunity of automating mundane, repetitive tasks in the enterprise world, saving companies big bucks on labour-intensive processes By harnessing Optical Character Recognition (OCR) and Natural Language Processing (NLP), Raft's tech is helping businesses replace hundreds of data entry roles with seamless automation, dramatically improving efficiency.
The company smartly started with a specific focus on freight forwarding,a sector flooded with paper-based data processing and email attachments. With this narrow yet high-impact approach, Raft quickly expanded into customs broking workflow automation. Now serving 0 freight forwarders across 40+ countries, including 40% of A%A's Top 25 Global Freight Forwarders, Raft has proven its value to some of the biggest players in the game.
Since launching, Raft has grown exponentially and it isn't slowing down any time soon. As the company continues to evolve, its main goal is to add even more value for customers - beyond just automation - ensuring it stays at the cutting-edge of enterprise efficiency.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jul 2023
$30m
SERIES B
Sep 2021
$14.7m
SERIES A
Total funding: $48.9m
Company benefits
- Wellbeing: Our Cycle to Work Scheme, access to the employee assistance app and the dedicated workout space in our London office help us stay healthy in both body and mind
- Grow Together: We have a modern, open concept workspace in the bustling heart of Borough market in London and Mumbai in India. We have fully stocked fridges for breakfasts, snacks and weekly London office lunches
- Health Insurance: We've got you covered with medical insurance. Immediate cover to mental health resource, plus dental and optical
- Time off: Our full time Raft team all get generous paid vacation time to reset and refresh
- Equity: As we are early in our journey, we offer equity to all employees
- Future Planning: With Raft you can plan for your future with our retirement plan, critical illness, life insurance and income protection
Company HQ
London, UK
Leadership
James Coombes
(Co-Founder & CEO)Graduated first as an Imperial College Biochemist before spending 10 years working in financial services at BNP Paribas. They also earned an MPA from Harvard and was a founder of a furniture startup in the US.
Nisarg Mehta
(Co-Founder & CTO)Graduated with an MEng from Cambridge at Jesus College. Previously interned at Microsoft and was an EF9 Cohort Member at Entrepreneur First.
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