Engineering Quality Lead, Berkshire Grey
$135-180k
Office located in Bedford, MA
Autonomous fulfilment robots
Be an early applicant
Autonomous fulfilment robots
201-500 employees
Be an early applicant
$135-180k
Office located in Bedford, MA
201-500 employees
Company mission
To help businesses succeed with AI-enabled robotics that transforms the way they thrive, compete and win.
Role
Who you are
- 4 or more years of related work experience, preferably in Design Quality, Systems Engineering, or DevOps
- Highly skilled with analysis tools / methods – experience with tools like Prometheus, Grafana, and Elastic and exposure to their query languages
- 3 or more years hands on coding automation / scripting tasks via a shell language and/or Python
- Understand Infrastructure as Code concepts, hands-on Terraform experience preferred
- Strong knowledge and experience with verifying and validating requirements and product development process
- Must have the confidence to stand firm on critical to customer / quality requirements as well as willing to dive deep into design and testing
- Strong organization and communication skills
- Hands-on admin or management of GCP (preferred) and AWS Cloud services
- Understanding of Kubernetes concepts
- Familiarity with networking concepts
What the job involves
- As the Engineering Quality Lead on Berkshire Grey’s Infrastructure Team, you will manage and improve the system effectiveness of BG’s product infrastructure to increase customer satisfaction, both internal and external
- You will take a data-driven and programmatic approach to understand customer pains and system failure points
- You will collaborate with various customer teams, ensuring a high level of service for both our internal and external customers
- Drive system effectiveness and customer success through proactive quality improvements and issue resolution
- Champion testing across the team; integrate automated testing into development workflows and CI/CD pipelines
- Improve customer experience and ensure customer success with every component of the product infrastructure
- Determine and track KPIs to ensure that product goals are being met
- Build tools and automation for defect detection, performance benchmarking, and regression prevention
- Manage issue resolution through prioritization, reproduction, and proactive mitigation
- Generate key artifacts and deliverables including issue pareto, test plans, and test reports
- Collaborate with internal teams to gather data and feedback from customer sites
- Communicate KPIs, issues, plan and progress to resolution to internal stakeholders via meetings and reports
- Administer and partner on cloud infrastructure with a focus on performance, availability, security, and cost optimization
- Apply an SRE mindset: implement actionable monitoring, logging, and alerting solutions; manage error budgets, incident postmortems, and resilience practices
- Identify defects and bottlenecks to make data-driven decisions to improve system performance and availability
- Implement actionable monitoring and alerting solutions and create dashboards to provide overviews of performance and health
- Create visibility and increase collaboration; act as facilitator and communicator within the DevOps team collaborating with development, support, operations teams, and other stakeholders to understand requirements and provide technical guidance towards better performance & stability
Our take
The boom in eCommerce over recent years has created a need for increased productivity in fulfilment, with businesses needing to scale up to remain competitive. Berkshire Grey develops and supplies AI-powered robots for warehouses and fulfilment centres, delivering intelligent, mobile robots for supply chain process automation to increase throughput, lower delivery times, and reduce costs.
Setting up robotics systems can be very costly for companies, which is why Berkshire Grey offers a Robots as a Service (RaaS) model. This enables businesses to automate their processes without a large upfront investment. By using its robots, Berkshire Grey claims, businesses can reduce picking costs by 70-80% and increase throughput by 25-35%—impressive numbers that certainly make it a strong choice for interested parties.
Despite competition from Amazon Robotics and Fetch Robotics, Berkshire Grey has carved out a niche in the growing robotics market. In 2023, the company merged with SoftBank in a $375 million go-private transaction. This merger aims to strengthen Berkshire Grey's capabilities, streamline operations, and maintain a competitive edge. The merger with SoftBank will enable the company to better serve its customers with its disruptive AI robotics technology, driving efficiency in their operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2020
$263m
SERIES B
Apr 2016
$13.5m
SERIES A
Total funding: $276.5m
Company benefits
- Healthcare - Full medical, dental and vision. Life insurance, gym stipends and wellness programs
- Vacation - We value hard work and we like to have fun. Take time when you need it
- Recognition - Peer shout outs, achievement celebrations and leadership awards let you know you’ve made a difference
- Retirement - Stock options and generous 401(k) matching
- Nutrients - Lunch is delivered daily, a plethora of snacks, gourmet coffee, Soylent, and top-shelf beverages
Company HQ
Bedford, MA
Leadership
Tom Wagner
(CEO)Tom Wagner is the founder of multiple pilot activities and serves as an advisor to small companies and universities. Prior to Berkshire Grey, Wagner had the privilege of serving as the Chief Technology Officer of iRobot. Prior to joining iRobot, Wagner served as a program manager at the Defense Advanced Research Projects Agency (DARPA), the research and development agency of the US Department of Defense.
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