Customer Success Manager, Bubble
$85-115k
Offers Equity
More information about location
AI app builder
Open for applications
AI app builder
501-1000 employees
Open for applications
$85-115k
Offers Equity
More information about location
501-1000 employees
Company mission
To let anyone build powerful web and mobile apps visually, without code.
Role
Who you are
- You love building durable relationships with customers and helping them succeed
- You're proactive — you'd rather prevent churn than react to it
- You're comfortable owning renewals and identifying expansion opportunities
- You're excited to help build the CSM playbook at a fast-growing company
- 3+ years in customer success, account management, or a customer-facing commercial role
- Experience managing renewals and contributing to retention or expansion outcomes
- Strong relationship-building and executive communication skills
- Analytical mindset; comfortable using product and account signals to prioritize
- A customer-centric approach and the ability to thrive in a fast-paced environment
- If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application
What the job involves
- Customer Success sits within Bubble's Commercial Success organization and owns retention
- The team manages renewal health, executive relationships, and proactive churn risk for our most important customers, and is the primary owner of Gross Revenue Retention (GRR)
- We work hand in hand with Account Management on expansion and with Technical Success on technical health
- As a Customer Success Manager, you'll own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew
- You'll run structured onboarding, drive ongoing adoption through signal-driven check-ins and QBRs, identify expansion opportunities, and lead renewals to successful outcomes
- You'll be measured on retention and the health of your book of business
- Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book
- Run onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel
- Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance
- Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close
- Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery)
- Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product
Our take
More people than ever are interested in starting a digital product business such as a SaaS, social network or marketplace, but getting started is tough. Creating tangible proof-of-concept products generally requires software development skills, and without experience in coding, this usually results in expensive programmer hires.
Bubble provides a no-code software development platform, allowing its users to build SaaS apps, dashboards, CRMs, marketplaces, social networks, and other web or mobile-based software applications without coding experience. The platform allows users to navigate prototyping, launch, collaborative iterative development, and unlimited scaling through simple drag-and-drop interfaces, allowing anyone to develop software without the need for programming experience.
No-code software development startups have been growing in popularity and this undeniably presents significant competition for Bubble, but their all-in-one approach to design, functionality, and management gives them a cutting edge over similar niche-focussed alternatives. The company claims that through its platform, businesses can launch and develop products at a much faster rate due to increased accessibility to software development, without the need for expensive hires and infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$100m
SERIES A
Jun 2019
$6m
EARLY VC
Total funding: $106.4m
Company benefits
- Company equity
- Generous PTO
- Health, dental, and vision
- Paid parental leave
- Sabbatical program
- 401(k) matching
- Wellness and work stipend
- Bi-annual team retreats
- In-office lunches
- Flexible-first hybrid work
Company HQ
Flatiron District, New York, NY
Leadership
Emmanuеl Straschnοv
(Co-Founder & Co-CEO)Experience as CEO Assistant for Prada. Consultant for Roland Berger Strategy Consultants from 2007 to 2010.
Josh Haas
(Co-Founder & Co-CEO)Management Associate for Bridgewater Associates from 2007 to 2010. Experience as Co-founder and CTO of KeywordSmart.
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