Technical Support Specialist, ServiceTitan
Mobile & Users
$19.61 USD - $26.25 USD Per Hour. + Annual bonus & Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$19.61 USD - $26.25 USD Per Hour. + Annual bonus & Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Bachelor’s degree preferred or equivalent experience in technical support
- An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
- Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
- Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
- Self-motivated and able to master complex software
- Customer-centric mindset, desire to learn, and can-do attitude
- Creative, out-of-the-box solutioning skills
- The ability to translate complex technical issues into tangible solutions
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong communicator in both written and verbal form
- Team player
- Intelligent, self-motivated, quick thinking, and fast learning
- Home/Commercial Service Industry knowledge a plus
- Preferred experience in troubleshooting iOS and Android app issues, including crashes, performance problems, and connectivity errors
- Troubleshoot user access issues, authentication failures (SSO, MFA), and permission-related errors preferred
- Experience in diagnosing fleet tracking issues, GPS inaccuracies, and real-time vehicle monitoring errors with 3rd party hardware/software preferred
What the job involves
- As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways
- Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless
- Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
- Become a product expert and develop creative solutions and workflows that best meet customer needs
- Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
- Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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