Senior Conversational AI UX Designer, Toast
$95-152k
+ Equity
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$95-152k
+ Equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Experience: Demonstrable customer impact creating support, AI, or chatbot conversational experiences
- Experience in setting and maintaining brand voice and copywriting guidelines is required
- Expertise: Deep understanding of conversational AI, natural language processing, and customer support content
- Writing Skills: Exceptional writing and editing skills with a strong attention to detail and the ability to convey complex ideas clearly and concisely
- Branding: Proven experience in defining and evolving a brand’s voice across various platforms and products
- Collaboration: Proven ability to work effectively in a collaborative, cross-functional environment
- Analytical Skills: Ability to analyze content performance data and make informed decisions to optimize AI interactions and product communications
- Education: Bachelor’s degree in English, Communications, Marketing, or a related field
What the job involves
- As a Senior Conversational AI UX Designer - Customer Experience Platform, you will play a pivotal role in creating and refining the language and tone used across our conversational experiences, with an immediate focus on our AI assistant, support chatbot, and conversational aspects of onboarding
- Additionally, you will impact all Toast products by creating materials needed to train ChatGPT to help all teams create consistent high quality copy
- Content Development: Create and refine conversational scripts, responses, and FAQs for customer support as well as product focused AI systems, ensuring content is engaging, accurate, and user-friendly
- Training AI: Create content (Tone of Voice, Copywriting Guidelines, Vocabulary, etc.) needed to train ChatGPT to help product teams write consistent high quality copy
- Collaboration: Work closely with cross-functional teams including AI developers, UX designers, product managers, and customer support to align content with product capabilities and user needs
- Content Strategy: Develop and implement content strategies that optimize the effectiveness of conversational interactions and other product communications, focusing on user satisfaction and brand consistency
- Quality Assurance: Review and edit AI-generated content as well as product-related copy for accuracy, tone, and effectiveness, providing feedback and strategies for continuous improvement
- Research: Stay up-to-date with the latest trends in AI-driven experiences, copywriting, and brand communications, applying best practices to your work
- Data-Driven Optimization: Analyze user interactions, feedback, and performance data to refine and improve content, ensuring it meets both user needs and business goals
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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