IT Operations Engineer, ID.me

• 3+ years of hands-on experience as an IT / systems engineer (or similar) in an enterprise environment, able to carry technical work independently
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• Strong API fluency (REST / JSON, OAuth, webhooks) and the ability to read and write code in Python, Bash, or similar
• Demonstrated experience integrating and automating across SaaS platforms and business systems
• Experience with applying AI and LLM-based automation to reduce operational toil
• A self-starter who works with a high degree of autonomy — identifies what needs doing, gathers context independently, and drives it to completion
• Comfortable operating amid ambiguity and incomplete documentation, quickly building understanding of unfamiliar and fast-changing systems
• Solid fundamentals in systems administration, corporate directory / identity, networking, and endpoint management
• Excellent written and verbal communication, with the maturity to keep stakeholders informed and to raise risks constructively
• A pragmatic, iterative delivery style — ship "good enough, then iterate" rather than stalling on perfection

Desirable

• We are seeking an IT Engineer to join our IT Operations team — the group that keeps the core systems a ~1,000-person company runs on, reliable, secure, and continuously improving
• This is a hands-on engineering role for someone who takes ownership end to end: you will build the integrations and automations that connect our IT and business platforms, keep critical services highly available, and be a dependable technical resource the rest of the team can rely on
• You will operate with a high degree of autonomy
• Much of the work here isn't handed to you fully specified — you will investigate unfamiliar systems, reverse-engineer how things fit together in a fast-moving environment, and decide what's worth doing next
• You will ship pragmatically, favoring solid, incremental improvements that land over perfect solutions that don't, and you will keep Security, Compliance, and Data close so everything you build stays governed
• Throughout, you will raise issues early, communicate clearly with both engineers and non-technical stakeholders, and help the people around you
• If you like owning hard problems in a complex environment, working independently, and being the calm, capable engineer a team is glad to have, this is a meaningful opportunity to shape how our IT organization operates
• Design, build, and maintain integrations and automations that connect our IT and business systems, eliminating manual, repetitive work
• Administer, configure, and optimize core IT platforms and business SaaS applications, ensuring consistent performance and reliability
• Script and deploy solutions organization-wide (Python, Bash, or similar) and automate repeatable operational processes
• Integrate systems through APIs and webhooks — handling authentication, rate limits, retries, and error cases
• Handle advanced technical troubleshooting across IT systems, endpoints, identity, and integrations, and support escalations from the IT Support team
• Implement proactive measures for high availability, monitor system performance, and remediate availability and performance issues before users feel them
• Contribute to disaster recovery planning and execution, ensuring swift restoration of critical services
• Proactively identify improvements to systems and processes, then scope and deliver them without waiting to be told
• Create and maintain clear documentation, configuration standards, and runbooks for both technical and non-technical audiences
• Partner with engineering, security, and compliance teams to develop responsible, well-governed solutions
• Share knowledge with teammates and contribute to the overall capability of the IT Operations team
• Communicate technical concepts, risks, and trade-offs clearly and calmly to teammates and stakeholders
• Perform other duties as assigned to meet team and organizational needs