Senior Customer Success Manager, Vianova
Swedish Speaker
Mobility Intelligence plaform
Job no longer available
Mobility Intelligence plaform
21-100 employees
Job no longer available
21-100 employees
Company mission
To leverage connected vehicles data to make cities greener and safer.
Role
Who you are
- Master's degree or equivalent from a leading university, business school or engineering school
- Fluency in English and Swedish, another European language would be appreciated
- Excitement about software solutions to deliver better transportation in cities
- Ability to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be
- Strong analytical reasoning and curiosity, a sharp intuition for product, and a strong degree of user empathy to ultimately empower our clients to make better decisions
- Maker spirit and grit: we are looking for someone passionate, entrepreneurial and go-getter, with a strong work ethic as well as a genuine interest in the company’s mission
- Experience with programming, scripting or statistical packages (e.g. Python, R, SQL) and data visualization (e.g. Tableau) is a plus
What the job involves
- As a Senior Customer Success Manager, your role will be key in empowering our customers to use our products to their best advantage, ensuring it helps their teams address their defined use cases: you will take part in the product strategy, contribute to the building and improvement of features, leading to the creation of a great user experience
- You will be the primary point of contact for a range of our B2G/B2B customers
- Conduct regular meetings (onsite or remote) with all the stakeholders of the client’s business, project team and sponsors, in order to understand the critical questions they need to answer, locate their biggest pain points, build bespoke workflows, and develop long term relationships with all users of the Vianova platform
- Identify relevant datasets through deep engagement with customer problems and workflows, and work with Vianova’s engineering team to integrate the data into a stable and extensible pipeline
- Build and execute processes around onboarding of new customers, and contribute to a knowledge library that helps win and retain customers
- Lead training sessions to ensure that the product is meeting customers needs, and to ensure it is being used widely enough to have concrete impact on their operations
- Structure, manage and monitor the projects’ finance, schedule and scope, ensuring their deployment according to company standards, while coordinating and interconnecting the various stakeholders involved
- Make ad-hoc analysis and strategic recommendations to customers, and present the results of our work to external audiences ranging from analysts to C-level executives
- Work cross-functionally with Engineering and Product teams to incorporate what you saw in the field into Vianova product offerings, and train internal staff to cope with the customer’s technical operations, in order to improve customer support
- Follow up on the subscription renewals and collaborate with sales team in identifying upsell, cross-sell and expansion opportunities within existing customers
- Scope out potential engagements with new stakeholders and deliver demos to them
Application process
- Screening interview (~30min)
- Fully remote exercise or case study to evaluate your hard skills
- Debriefing your exercise and projecting yourself in the company (~60min)
- Cultural fit interview with a C-level (~30min)
- Meeting with the team (~2h)
- Reference checks
Our take
City authorities across the world are turning to technology and innovation to make their cities work better, be more sustainable and offer citizens a better life experience. This is the market that Vianova wants to appeal to in Europe.
Vianova's objective is to provide cities with a platform to facilitate the integration, comparison and analysis of mobility data as well as to monitor mobility operators' compliance with their local laws. Essentially, Vianova's product helps cities interact with transport operators, fostering collaboration. It's based on the MDS (Mobility Data Specification) communication framework, which enables secure exchange of data between mobility providers and cities and operates based on collaborative data-sharing, a growing trend in the business.
Such concepts have already proven effective in the United States. Los Angeles, for example, has successfully managed private mobility providers and the public right-of-way using the MDS approach. With the European market just emerging and Vianova's 5 offices on the continent, the company's solid position in Europe could expand its successes across the Atlantic.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2022
$7m
SERIES A
Nov 2021
$3m
SEED
Total funding: $12.1m
Company HQ
Rochechouart, Paris, France
Leadership
Thibaud Febvre
(Co-Founder & COO)A co-founder of Spark Horizon, Thibaud has also worked at Google, as a Product Marketing Manager, and at IBM, as a Strategy Consultant.
Frédéric Robinet
(Co-Founder & CTO)Previously Director of Product Management at Privowny, also has worked as Head of Platform and Architecture at Alliance Connected Vehicles (Renault-Nissan-Mitsubishi).
Thibaud Castagne
(Co-Founder & CEO)A Master’s degree in industrial and financial engineering from INSA Lyon and the University of Illinois. They previously worked as a quantitative developer and energy trader at HSBC.
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