Financial Analyst, UJET
$75-100k
AI-powered contact center solutions
Job no longer available
AI-powered contact center solutions
201-500 employees
Job no longer available
$75-100k
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- The ideal candidate is analytical-problem solver with the ability to adapt quickly to a dynamic fast-paced environment
- Minimum of 2+ years of experience in Investment Banking, Consulting, Strategy, Business Operations, or Finance/FP&A experience
- Superior communication skills and the ability to collaborate cross-functionally with all levels of an organization
- Advanced Microsoft Excel, Word, and PowerPoint skills required
- Bonus Experience: SQL, Python, Looker, Sisense
- Bachelor’s degree: Preference for Business/Economics or quantitative discipline
What the job involves
- We are seeking a highly motivated & experienced candidate for a high-impact position within our fast growing Finance organization (reporting to the Finance Director)
- This is an exciting hybrid role that consists of Financial Planning & Analysis, Business Operations, and Corporate Strategy
- The role will require the candidate to work closely with executives & other stakeholders across all functions of the business
- Responsibilities include budgeting/forecasting, KPI development & reporting, and strategic analysis to help drive efficiencies across all business units
- Core focus on driving efficiencies through developing financial and operational metrics, monitoring results and analyzing trends to develop impactful insights, and ultimately create reporting for executive leadership and other key stakeholders
- Support our financial planning & analysis processes; inclusive of our monthly close & quarterly financial forecasting cycles, and partnering closely with accounting to ensure entries are properly booked
- Collaborate with analytical functions such Engineering, Product, Sales Operations, Marketing, & others on strategic initiatives like pricing analysis, improving pipelines efficiencies, and go-to-market strategy
- Develop and foster relationships cross functionally with all aspects of the business in order to improve corporate financial practice, implement and drive new processes, and improve business strategy
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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