Growth Data Analyst, Zendesk
Customer support across phone, chat, email and social media
Job no longer available
Customer support across phone, chat, email and social media
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses deliver exceptional customer service
Role
Who you are
- BS/BA degree in business, statistics, economics, or related degree OR equivalent combination of education, training, and experience
- 2+ years of experience in strategy consulting, data analytics, business intelligence, or related field
- Familiarity with marketing funnel reporting and industry critical metrics, such as website sessions, MQLs, pipeline, conversion rates, and bookings
- Experience with BI tools (e.g. Explore, Tableau) and advanced Excel or Google Sheet functions!
- Experience with SQL and data warehouses (e.g. BigQuery, MySQL)
- Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics)
- Experience with user behavior tracking platforms and their data (e.g. Pendo, Segment) a plus!
What the job involves
- Join our small but mighty team supporting the Growth & Monetization product managers to maximise data to measure and prove success
- Sift through large datasets via query languages and BI tools for dashboards and reporting and create new complex datasets by collecting data from various sources
- Collaborate effectively with multi-functional teams – marketing, web, product, engineering and our data warehouse team to achieve maximum results
- Be scrappy when scoping, sizing and fulfilling large and small requests balancing efficiency and quality. You will partner with product managers when determining critical metrics and targets for measuring the impact of their initiatives
- Sift through large data sets via query languages and BI tools for dashboards and reporting
- Continuously consider ways to improve our signup flow and buying experience - from first web visit to identifying which feature or product is driving trial conversions
- Use your visual and logical creativity to design and build insightful dashboards for teams to stay on top of their critical metrics and initiatives
- Be rigorous about monitoring metric performance and conducting deep dives to investigate success drivers of funnel metrics
Our take
Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.
The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.
Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$60m
SERIES D
Dec 2010
$19m
SERIES C
Total funding: $85.5m
Company benefits
- We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
- Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
- Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
- Work from home opportunities
Company HQ
Mid-Market, San Francisco, CA
Leadership
Mikkel Svane
(CEO)Co-founded Zendesk in 2006 after working for companies to implement traditional systems for customer service.
Share this job