Strategic Customer Success Manager, Logiwa
$155-170k
Plus annual bonus
D2C cloud warehouse management systems for businesses
Job no longer available
D2C cloud warehouse management systems for businesses
101-200 employees
Job no longer available
$155-170k
Plus annual bonus
101-200 employees
Company mission
To empower businesses to make order fulfillment their competitive advantage.
Role
Who you are
- 7+ years of experience in Customer Success or Account Management within a B2B SaaS environment, specifically managing strategic or enterprise accounts
- Proven track record of building and maintaining strong, long-lasting customer relationships
- Proven experience navigating upward within large organizations and identifying and closing white space opportunities within existing accounts
- Deep understanding of the customer lifecycle and customer success best practices
- Exceptional communication, presentation, and interpersonal skills, with the ability to engage confidently with C-level executives and various stakeholders
- Strong analytical and problem-solving abilities, with a data-driven approach to understanding customer health and identifying solutions
- Ability to influence and persuade at all levels of an organization
- Proactive, self-motivated, and results-oriented with a strong sense of ownership
- Experience with CRM software (we use HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero.)
What the job involves
- As Logiwa’s Strategic Customer Success Manager, you will be responsible for owning and nurturing relationships with our most strategic, high-value customers
- You'll serve as a trusted advisor, directly influencing the long-term success and growth of our top accounts
- Your work will be critical to maximizing the value they derive from our platform and solidifying Logiwa's reputation as a leading partner in the supply chain industry
- Drive Business Impact: You won’t just manage accounts; you will be a strategic partner, directly contributing to our company’s revenue growth and customer retention goals
- You'll translate customer needs into actionable insights that inform our product roadmap and business strategy
- Own Strategic Customer Relationships: Develop and maintain deep, long-term relationships with a portfolio of key enterprise customers, acting as their primary point of contact and advocate within Logiwa
- Drive Customer Success & Value: Proactively engage with customers to understand their business objectives, identify opportunities for product adoption and expansion, and ensure they achieve their desired outcomes
- Strategic Account Planning: Collaborate with customers to develop and execute comprehensive success plans, including business reviews, health checks, and strategic roadmap discussions
- Issue Resolution & Escalation: Act as a critical point of contact for customer inquiries and issues, coordinating with internal teams (e.g. , product, support, sales) to ensure timely and effective resolution
- Identify and Pursue Growth Opportunities: Build relationships with senior leaders and other business units to discover expansion opportunities within existing accounts
- Advocate for Customers: You’ll become an expert in your customers’ commercial strategy, serving as both a trusted advisor to their business, and the voice of the customer to Logiwa’s internal teams
- You’ll work closely with the Product team on how customer feedback informs Logiwa’s product development and strategy
- Product Expertise: Maintain a deep understanding of our product capabilities and new features to effectively advise customers on best practices and optimal usage
- Risk Management: Proactively identify and mitigate churn risks, developing strategies to re-engage at-risk accounts
Our take
E-commerce has seen an impressive boom over recent years. This has had a big impact on the warehouse industry, with demand rising for flexible, direct to consumer fulfilment solutions, and Logiwa has stepped up to fill this growing market niche.
Loigwa offers an integrated cloud WMS and order fulfillment system for high volume fulfillments, with a particular focus on direct-to-consumer brands. Flexibility and efficiency are fast becoming dominant success metrics in warehousing for consumer goods, and Logiwa’s system connects directly to a company’s online store - making it speedy, easy to run, and perfectly adapted to manage the increased volume of consumer purchases over the pandemic.
The past few years have seen it enjoy some healthy investment, including from a VC firm who also backs Starbucks, being used to fuel its continued growth. This is no surprise: a WMS offering faster speeds, greater labor efficiency, and a scalable setup that can adapt to rapid growth in online sales is a potentially future-shaping prospect in the warehousing industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$10m
SERIES B
Jul 2022
$16.4m
SERIES B
Total funding: $37.9m
Company benefits
- Generous time off with PTO, paid holidays, and paid sick days
- Health insurance and wellness benefits that include health and dental coverage plus an onsite gym
- Rewards for performance: each role has a bonus plan with clear guidelines and set target criteria. When Logiwa wins, everyone wins
- Hybrid-office model to give employees the best of both worlds – a fun place to work and the flexibility of working from home
- Inclusive culture that includes team-based strategic planning, team-owned deliverables, group brainstorming sessions and an open door policy
- Diverse management team, diverse hiring practices and internal promotion opportunities
- Professional development opportunities both within specialties and across functions
- Casual environment and perks including free breakfast everyday, a fully-stocked kitchen, casual dress code, happy hours and company outings
Company HQ
Chicago Loop, Chicago, IL
Leadership
Erhan Musaoglu
(CEO & Founder)Having studied Industrial Engineering, they worked as an IFS Türkiye Project Manager, before working as a Freelance Consultant and spending a decade as CEO of LA Software Group. They founded Logiwa as CEO in September 2017.
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