Senior Solutions Engineer, Fiddler AI
Pre-Sales
$165-225k
OTE
Salary dependent on location
More information about location
Enterprise AI observability
Open for applications
Enterprise AI observability
21-100 employees
Open for applications
$165-225k
OTE
Salary dependent on location
More information about location
21-100 employees
Company mission
To build trust into Artificial Intelligence.
Role
Who you are
- We are a fast-paced, high-impact, customer-facing team of empathetic doers, thinkers, and builders who sit at the nexus of Fiddler's product, engineering, sales, and customer success organizations
- We are looking for someone who brings a blend of technical depth, exceptional evangelism, organization, and relentless drive
- DomainProficiency: Proficient understanding of the Machine Learning and Generative AI space, including AI Operations methodologies and tooling
- Technical Acumen: Innate love of technology and an ability to easily understand and articulate complex technical concepts, coupled with proven coding experience
- Enterprise Experience: A history of demonstrable success in technical sales or solutions at the enterprise level, specifically in a pre-sales environment for a minimum of 3 years
- Executive Persuasion: Superior presentation skills with the highest degree of comfort and confidence speaking with and influencing technical and non-technical executives and IT management
- Coachable & Adaptable: Thrives in ambiguity and is comfortable without a full picture or pre-set determiners, demonstrating a high degree of flexibility and a proactive approach to filling in the blanks
- Self-Motivated & Initiator: Possesses the autonomy and self-motivation to take ownership of complex sales cycles, proactively seeking out solutions and pushing boundaries ("Hungry") to go above and beyond for the customer and the sales team
- Empathetic Listener: Strong communication skills paired with an empathetic and non-judgmental approach to listening, ensuring customer needs are deeply understood before solutions are proposed
- Agility and Audience Awareness: Demonstrates the ability to quickly pivot messaging and materials based on audience needs, creating compelling decks and presentations that resonate with stakeholders at all levels, even in a fast-moving environment
- Communication & Organization: Clearly convey complex information in a structured, compelling way—both in writing and verbally—while managing multiple priorities, tailoring messages to the audience, and ensuring materials and follow-ups are delivered with accuracy and timeliness
What the job involves
- As a Senior Solutions Engineer, you’ll be the trusted advisor who champions Fiddler’s value, showing customers not just what we do, but why it matters
- You will be an essential technical bridge between our innovative AI platform and the needs of our enterprise customers
- You will directly contribute to accelerating our revenue growth by building and proving the technical and business value of Fiddler AI in high-stakes sales engagements
- Our core purpose is to validate the technical feasibility and demonstrate the undeniable business value of Fiddler to our most strategic prospects and partners
- Our team is key to Fiddler's reputation as a pioneer in the AI Observability space—an effort that has earned us accolades like the a16z Data50 list and the WEF Technology Pioneer status
- Joining Fiddler means getting to be an industry trailblazer in a rapidly innovating AI/ML industry. We value high trust, autonomy, and continuous learning. We’re a highly collaborative, supportive group, always ready to jump in to help a teammate scope a complex Proof of Concept (PoC) or strategize on a challenging sales cycle
- Our team culture is built on a shared sense of mission and "startup grit." We treat every challenge as a learning opportunity and thrive on adaptability
- Our team is spread throughout the U.S. and India, and we practically have PhDs in Zoom and are fluent in Slack. Good news: your pandemic mic and lighting setup won’t go to waste here
- Increase Revenue Velocity: Close a percentage of qualified high-priority sales opportunities by owning the technical win, from initial presentation to final validation, ensuring the prospect's technical requirements and business value needs are fully met by the Fiddler platform
- Ensure Technical Success in PoCs: Successfully facilitate, scope, and deliver Proof of Concepts, resulting in a clear, documented path for customer production deployment and a final presentation that quantifies Fiddler’s value (e.g., $ savings, % reduction in bias, etc.) for executive stakeholders
- Drive Advocacy: Cultivate strong, trusted relationships with technical stakeholders, converting them into internal Fiddler advocates and power users who actively champion our platform's adoption within their organizations
- Influence Product & Market: Deliver product feedback and market intelligence (e.g., competitive gaps, feature requests) to the Product team on a weekly basis, resulting in actionable product updates, while also contributing to our public-facing market publications, documentation, and FAQs
- Champion & Provide: Effectively develop and deliver tailored presentations and sales materials that clearly communicate Fiddler’s value proposition, adapting content and style to diverse customer audiences in the absence of a defined playbook.
Our take
AI and machine learning are increasingly shaping the way organizations make decisions. However, one major challenge is that AI technology often operates as a "black box". Unlike traditional software, where developers can review code to understand its logic, AI systems can be opaque, making it difficult for companies to fully grasp how data is interpreted and outcomes are reached.
Fiddler AI aims to address this gap with an explainable AI platform that offers transparency into how models make predictions. By providing clear insights into decision-making processes and enabling adjustments when bias is detected, Fiddler enhances trust and accountability in AI systems.
This focus on building trust in AI comes at a crucial time, as the market is expected to grow over 30% annually, reaching nearly $300B by 2026. Fiddler AI has already partnered with major banking institutions and online brands like Etsy. And with recent funding, Fiddler is well-positioned to compete with rivals like Reflektion and Conviva.
Steph
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$18.6m
SERIES B
Jun 2021
$32m
SERIES B
Total funding: $66.8m
Company benefits
- Equity
- 401K benefits
- 12 holidays and 3 company recharge days
- Flexible spending account
- Bi-monthly team building events
- Commuter benefits for Palo Alto
- Monthly gym reimbursement
- Annual home office stipend
- Medical, dental, vision, and life insurance
- 15 PTO days and 10 sick days
- Paid parental leave for 18 weeks
- Hybrid collaboration
- In-office lunch, snacks, coffee
- Monthly massages for Palo Alto
- Annual learning stipend
Company HQ
Ventura, Palo Alto, CA
Leadership
Krishna Gade
(Co-Founder & CEO)Former member of Specialized Types and Engineering Manager at Facebook. They also worked as the Head of Engineering at Pinterest.
Amit Paka
(Co-Founder & COO)Former Senior Director of Product Management at Samsung Mobile. Founder and former CEO at Parable. Former Head of Product at Paypal.
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