Business Operations Manager, Shiftsmart
$160-180k
Offers Equity
2+ days a week in office
Platform for blue collar workers
Be an early applicant
Platform for blue collar workers
1001+ employees
Be an early applicant
$160-180k
Offers Equity
2+ days a week in office
1001+ employees
Company mission
Shiftsmart are on a mission to build the world’s leading platform for blue collar workers and transform the way that work, works.
Role
Who you are
- Operational Athlete: You have run high-volume, SLA-driven operations (call-center, field, or similar) and turn complexity into predictable output
- Data as a Second Language: You build dashboards, run SQL, and let real-time metrics—not anecdotes—drive every decision
- Builder’s Mindset: Standing up 0-to-1 processes, iterating fast, and automating yourself out of busywork energize you
- People Developer: You coach frontline supervisors and agents with clear feedback, ambitious goals, and a culture of accountability and growth
What the job involves
- Shiftsmart is re-imagining hourly work in the U.S. , giving businesses the flexible talent they need while unlocking better opportunities for workers
- The Live Support team is the very first human touchpoint for new Shiftsmart workers—helping them feel confident, prepared, and excited on day one
- It is an operationally complex and critical function to ensure workers are fully onboarded and prepared to be successful on Shiftsmart
- We’re looking for a seasoned operator to own this function end-to-end
- As Business Operations Manager, you will:
- Lead a 30-50-person phone-based support team that welcomes every first-time worker and answers real-time questions
- Guarantee 100 % first-shift contact by designing bullet-proof processes, clear scripts, and data-driven staffing models
- Integrate new product features into daily workflows, collaborating with Product and Engineering to raise speed, quality, and scale
- Coach, develop, and performance-manage agents and supervisors, turning metrics into daily action and continuous improvement
- If you thrive in fast-moving, operationally rigorous environments—and love turning chaos into predictable, high-quality output—you’ll have an outsized impact here: boosting worker retention, driving client success, and shaping how thousands experience hourly work
- Join us and help build the future of work
- Achieve 100% first-shift contact: Design rock-solid scheduling, QA, and tooling so every new worker receives a timely, helpful call on their first shift
- You will run daily operating cadences to maintain a high execution bar and identify the most important operational problems to fix
- Raise worker quality & client KPIs: Translate client-specific standards into clear call scripts and in-app workflows that lift on-shelf availability and sales at partner locations
- Optimize unit economics & drive ROI: Own the financial impact of the Live Support program, balancing labor costs and technology spend to control costs while driving worker retention and improving long-term financial health
- Build a scalable team & toolset: Recruit, coach, and up-level a 24/7 support team while partnering with Product/Engineering to automate repeatable tasks—scaling the operation 3-5× without a linear head-count increase
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company benefits
- Heathcare
- Dental
- Vision
- 401(k)
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(CEO & Founder)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
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