Enterprise Account Manager, Culture Amp
$220-250k
OTE
+ Equity
Platform for staff surveying & analytics
Job no longer available
Platform for staff surveying & analytics
501-1000 employees
Job no longer available
$220-250k
OTE
+ Equity
501-1000 employees
Company mission
To build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 8-12 years of experience in customer sales with a focus on expansion-driven revenue targets
- Proven experience in the SaaS space, particularly within HR Tech or related fields
- Strong ability to identify and self-source expansion opportunities, employing innovative strategies
- Exceptional executive presence with polished presentation and communication skills, particularly when engaging with VP and C-suite executives
- Experience building and navigating relationships within large enterprise environments
- Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression
- Proficiency in leveraging data for decision-making and influencing others
- Skilled in assessing business opportunities and understanding diverse buyer personas
- Proven track record in orchestrating the closure of business deals with a clear understanding of customer needs
- Experience in cross-selling, upselling, and growing customer accounts
What the job involves
- As an Account Director, you will play a crucial role in understanding and elevating our customer relationships
- You will leverage your expertise in SaaS and HR Tech to uncover growth opportunities and deepen connections with our customers, ensuring they achieve their goals while maximizing the value of our product suite
- Understand and Adapt: Develop a deep understanding of each customer’s unique business needs and communication style to create tailored solutions that resonate
- Discover Growth Opportunities: Identify opportunities to expand product usage and introduce new offerings, enhancing the value delivered to our customers
- Leverage Relationships: Seek ways to deepen engagement across all levels of the organization, including parents, subsidiaries, and other divisions
- Research and Prepare: Conduct thorough research on customers' businesses and come prepared with insightful questions and insights for meetings
- Engage Thoughtfully: Ask layered, open-ended questions to uncover and clarify customer objectives and challenges beyond the surface level
- Strategic Account Planning: Use business insights and a customer-centric approach to plan accounts effectively, mapping key stakeholders and fostering strong relationships while maintaining disciplined territory management and forecasting
- CRM Best Practices: Utilize CRM and sales tools effectively to manage sales cycles and ensure best practices are followed
- Collaborative Accountability: Commit to a collaborative approach with cross-functional teams to deliver an exceptional customer experience
Our take
The so-called ‘Great Resignation’ highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It differentiates itself through a team of “People Scientists" - organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients.
Culture Amp's unique insights have made major impacts inside boardrooms globally, but lately the company has seen slowing growth and persistent losses (as workplaces shift from culture and DEI). Despite this, the founder and former CEO insists the Unicorn is in a great place to continue pushing its mission, even in this more difficult economic environment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$82.5m
SERIES E
Total funding: $279.8m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(Co-Founder & Executive Chairman)Former CEO of the company. Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(Co-Founder & CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Co-Founder & Board Member)Former CPO of the company. Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Caroline Rawlinson
(CEO)Began as Chief Financial and Operational Officer in 2024, becoming CEO in 2026. Previously CFO then COO of MYOB, CFO at Trade Me and Formica Asia.
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