Deal Desk Manager, Culture Amp
$130-137k
+ Employee Share Options Program
Employee platform for staff surveying and analytics
Open for applications
Employee platform for staff surveying and analytics
501-1000 employees
Open for applications
$130-137k
+ Employee Share Options Program
501-1000 employees
Company mission
Culture Amp's mission is to build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- The ideal candidate will evidence a very strong business partner mindset, with a proven track record of balancing win rates with financial discipline in deal support
- 4+ years experience leading Deal Desk operations at high-growth SaaS companies
- Excellent written and verbal communication skills, including highly effective process documentation
- Very strong commercial acumen and command of negotiation tradeoffs
- Experience developing and utilizing dashboards to monitor Deal Desk request types and response times
- Experience driving operational transformation through process and systems, with a user-centric approach
- Familiarity with revenue recognition principles for SaaS
- Experience with Salesforce CPQ and Docusign CLM suite are a plus
- Very strong ownership mindset, high responsiveness and accountability
- Detail oriented and well organized with the ability to work independently in a fast paced, high growth environment
- Sense of humor is a big plus
- A clear communicator both internally when writing and enforcing policy as well as externally as required when supporting deals
- Detail-oriented and use your business acumen to create comprehensive policies that sales teams can understand and appreciate
- Eager to work on strategic projects related to Deal Desk that can have large revenue impacts
- Analytical and have helped deliver accurate and timely revenue reporting
- A born collaborator, with the ability to effectively partner with a wide range of internal teams and stakeholders
What the job involves
- North America is CultureAmp’s largest market, and we need an operationally excellent and commercially-savvy Deal Desk Manager
- This role will own daily deal operations support, consult on strategic negotiations and commercial tradeoffs with Sales, and help evolve Deal Desk’s process and systems to improve Sales and Deal Desk efficiency and satisfaction
- Top-tier daily support of deal execution, while meeting SLAs for turnaround time
- Actively improve efficiency of rep and Deal Desk workflows through process and systems transformations
- Develop deal policies, including “self-serve” guidelines for reps and approval logic and matrices
- Work with Pricing team to optimize discount tolerances, pricing and packaging strategy, and pricing operations
- Work with Billing team to ensure order forms meet requirements for billing and revenue recognition
- Service-minded and can ensure sales is supported on deals in a timely manner whether that be via self-serve processes and documentation or achieving agreed upon SLAs when it comes to more complex deals
Our take
The so-called ‘Great Resignation’ has highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It also has a sizable online community where users can connect and book workshops, including ones run by diversity, equity and inclusion experts.
The main way Culture Amp differentiates is its team of “People Scientists,” or organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients. Combining this with proprietary data derived from its wide pool of clients, the company can offer an exceptional service.
Culture Amp’s unrivaled data set and unique insights have made major impacts inside boardrooms globally. As the nature of the workplace is fundamentally changing post-pandemic, Culture Amp will hope that it can leverage its reputation to help even more customers navigate uncertain times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$76.6m
SERIES E
Total funding: $273.9m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(CEO)Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Board Member)Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
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