Senior Full Stack Engineer, Forethought

The company's service enables businesses to reduce agents' workload and respond to customer service tickets more quickly. The platform delivers useful information, enabling customers to resolve password and account change issues without involving customer service agents.

Driven by intelligent algorithms, Forethought recognises gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.

In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following its release of SupportGPT, the world's first generative AI platform for customer support. The company built this with the help of OpenAI's technology, exemplifying the high standard of partnerships Forethought is pursuing.