Full Stack Engineer, Forethought

Salary not provided

+ Equity

React

MongoDB

CSS

TypeScript

HTML

JavaScript

Python

REST API

FastAPI

Senior and Expert level

Remote from Canada, US

More information about location

AI for customer support teams

Posted today

AI for customer support teams

101-200 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceMachine Learning

Posted today

Salary not provided

+ Equity

React

MongoDB

CSS

TypeScript

HTML

JavaScript

Python

REST API

FastAPI

Senior and Expert level

Remote from Canada, US

More information about location

101-200 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceMachine Learning

Company mission

To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.

Job

Company

Role

Who you are

[Required] 5+ years experience in front end or full stack development
[Required] Proficiency in JS/HTML/CSS with React.js
Strong coding ability; able to work in large codebases with fluency
Solid grasp of computer science, algorithms and data structures
Past work building web applications in a real world setting
Detailed ability to implement pixel-perfect UI from pixel-perfect mockups
"Full-stack" mentality; Python experience is a bonus
Adaptable, humble, and interested in making an impact
Bachelor's in Computer Science or related field

What the job involves

We’re looking for talented Full Stack Engineers with a growth mindset, engineers who thrive on solving complex challenges and want to help shape the future of AI-driven customer support
As a Senior Full Stack Engineer at Forethought, you will design and build AI-powered products that transform the customer support experience
You’ll develop features that help support teams find answers faster, automate complex workflows, and deliver exceptional customer experiences
Our modern tech stack includes React.js, TypeScript, FastAPI, and MongoDB
As a key member of our early engineering team, you’ll work closely with Design, Product, and Backend teams to turn complex challenges into elegant, intuitive solutions
You’ll own the frontend architecture, write clean and maintainable code, and develop reliable integrations with REST APIs
Develop new features using React.js
Modify and extend behavior of back-end code using Python
Work with other engineers to develop an API endpoint
Work with the design team to develop a pixel-perfect interface
Help think of new features and product ideas
Test and launch your code to the world's largest companies
Iterate and do it all over again

Our take

Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.

The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.

Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.

In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-18% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

May 2025

$25m

SERIES D

Dec 2021

$65m

SERIES C

Total funding: $116m

Company benefits

A chance to be an early member of a hyper-growth startup with equity to match
An opportunity to help us define a new market within AI
Ability to solve challenging problems with a world-class team
A low-ego company culture that is obsessed with feedback and helping each other grow
Hybrid work structure that allows you to choose where you get your best work done
Competitive medical, dental, and vision coverage
Paid maternity, paternity, & adoption leave
Unlimited paid time off

Company HQ

Financial District, San Francisco, CA

Leadership

Deon Nicholas

(President, Executive Chairman & Co-Founder)

Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.

Sami Ghoche

(CEO & Co-Founder)

Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.

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