Senior Solutions Engineer, Clio
CA$137-161.2k
OTE
CA$103-121.2k
BASE
1-5 days a week in office
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
CA$137-161.2k
OTE
CA$103-121.2k
BASE
1-5 days a week in office
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- 3+ years of experience working in either Sales or Customer Success (or other relevant experience) for a SaaS provider
- Natural leader who is comfortable working cross functionally to take projects from idea to execution
- Creative problem solver with a proven track record of success
- Ambitious, curious mindset to always work to find creative solutions to difficult problems
- Strong verbal and written communication skills
- Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets
- Comfortable delivering technical sales presentations, product positioning, and objection handling
- Ability to build strong relationships with both internal and external stakeholders
- Strong technical experience and understanding of cloud technologies, including APIs, database migrations and security infrastructure
Desirable
- Have worked in partnership with Solutions Engineers in previous roles
- Have a legal background or a strong track record of legal knowledge
What the job involves
- We’re looking for a Senior Solutions Engineer to join our rapidly growing Sales team
- This role is for someone with a positive attitude, growth mindset and a sense of ownership to take projects from ideation to completion
- As an excellent communicator, who is naturally curious and able to explain complex technical solutions to various stakeholders, you will serve as a partner to our Account Executives to help support and close business
- You will be able to support a full sales cycle, beginning at technical scoping and solution architecture in presales all the way through proper handoff to the Customer Success teams
- Our Solution Engineering team is the swiss army knife of our entire sales organization
- With hybrid skill sets, they serve as the technical encyclopedia communicating how the product, platform, channel and competitive landscape operates and solves specific problems while articulating value to the customer
- Provide business and technical sales support for assigned opportunities
- Collaborates closely with Sales to clearly communicate the following: Product capabilities; Industry best practices; Messaging with regards to competitor technology and specific advantages or weaknesses; Understanding of client requirements; Third-Party, Consultant, Integration ‘out of box’ solutions
- Serve as the senior technical lead and owner of technical deal strategy
- Perform the technical “sell” of the solution, provide proof points of the technology and connect this back to value and the business benefits
- Collaborate closely with Sales to identify and uncover customer business goals, needs, and pains—and how Clio will accommodate, address and add value
- Prove the technical feasibility of Clio’s solutions to highly technical and developer audiences
- Own responsibilities for designing, building and maintaining Clio demo systems, strategies, and resources
- Enable Sales to deliver targeted, persona-based, business-value driven presentations
- Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain a deep industry and ecosystem expertise
- Find ways to continually maximize efficiencies and ARPA in the technical sales process and support sales efficiency across sales teams and segments
- Partner closely with our customer success teams to ensure continuity of an amazing customer experience-for life
- Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements
- Provide technical responses to RFPs and RFIs
- Manage a large volume of pre/post sales technical issues with a focus on challenges arising from change management, scalability, integrations and workflow/ process development
- Keep up-to-date on relevant competitive solutions, products and services
- Deliver case recaps and performance summaries to Manager and Sales Leadership
- Collaborate with Sales Leadership on development of upsell strategies based on client/programming insights
- Provide Proof-of-Concept (POC) environment and advising on workflow and implementation approaches to assess the feasibility of solutions and demonstrate to our clients how our technology can be leveraged
- Owns internal tool development critical to the success of Solutions Engineering
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- RRSP-matching
Company values
- Giving Back - we’re committed to creating positive social change in the community
- Creating Better Work Environments - we believe that a diverse and inclusive culture is a competitive advantage that benefits both our employees and customers
- Thriving as a Team - we live by seven core values on how to thrive, have fun, and win as a team
Articles
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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