Go to Market Operations & Process Improvement Specialist, Amplitude
$68-102k
Plus bonus
Product analytics company
Job no longer available
Product analytics company
501-1000 employees
Job no longer available
$68-102k
Plus bonus
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- Bachelor's degree in Business, Operations, Management Information Systems or a related field
- 1+ years of experience in operations or process improvement, or relevant coursework/internship experience
- Experience with Salesforce and project management tools such as Asana or Jira (preferred)
- Experience with RPA or no-code automation solutions such as UIPath is a plus but not required
- Strong analytical and problem-solving skills, with the ability to identify and address process gaps and inefficiencies
- Excellent communication and collaboration skills, with the ability to work effectively across multiple teams and functions
- Detail-oriented and able to manage multiple tasks simultaneously
- Proficiency in G Suite and Excel
What the job involves
- We are seeking a detail-oriented and analytical individual to join our GTM (Go-to-Market) Operations team as an Operations and Process Improvement Specialist. In this role, you will be responsible for supporting and identifying opportunities for process improvement, streamlining workflows, and increasing productivity across our sales, customer success, professional services, and deal desk teams
- Support existing operational processes and identify opportunities for improvement, standardization, and automation
- Collaborate with cross-functional teams to define and implement process improvements that streamline workflows and increase productivity
- Support projects to improve operational efficiency and effectiveness, including scoping, planning, executing, and measuring success
- Develop and maintain documentation for operational processes and procedures, ensuring consistency and accuracy across multiple teams
- Train and onboard team members on new processes and procedures to ensure adoption and effectiveness
- Monitor and maintain data quality standards across multiple systems, ensuring data accuracy and integrity
- Continuously evaluate the effectiveness of process improvements and make recommendations for further optimization
- Perform other ad hoc operational tasks as needed
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics, including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. The case has since been resolved, and Amplitude continues to release new products and operate at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336.2m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(Co-Founder & CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(Co-Founder & CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Co-Founder & Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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