Enterprise Customer Success Manager, Grammarly
$180-215k
Commissions are 20% of total sales. Salary is dependent on candidates location
More information about location
AI-powered writing assistant
Job no longer available
AI-powered writing assistant
1001+ employees
Job no longer available
$180-215k
Commissions are 20% of total sales. Salary is dependent on candidates location
More information about location
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
- Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
- Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
- Searches for reasons and causes. Has the ability to synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities.
- Has a proven track record of delivering very high customer satisfaction scores.
- Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while being empathetic to other teams’ processes and priorities.
- Relentlessly sets aggressive short- and long-term goals and possesses a strong internal drive to achieve them.
- Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users.
- Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution.
- Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
- Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
- Has a general understanding of subscription business models, including freemium, free trial, account expansion, and upsells.
- Nice to Have: Bilingual Spanish
What the job involves
- To achieve our ambitious goals, we’re looking for an Enterprise Customer Success Manager to join our Customer Success team
- In this role, you will be responsible for delivering value to key business customers, developing strong relationships with clients that drive adoption and high customer satisfaction, and gathering customer insights to share with the Marketing and Product teams
- You will also work with the Sales team on expansions and renewals
- Since expanding our mission with Grammarly Business, our enterprise product offering has helped teams craft strong, consistent, and on-brand communication, and we have tripled our number of B2B relationships. Effective communication is the foundation of the modern workplace, and Grammarly Business is poised to be the enterprise application of choice for organizations of all sizes looking to up-level their communication. This role would be key to that mission
- As an Enterprise Customer Success Manager, you will be instrumental in bringing our product to businesses around the world. You will be one of our Customer Success team’s founding members, building a next-generation customer success motion that blends the best of proven approaches with rule-breaking ways to create an end-to-end approach that maximizes the value of Grammarly for our clients
- Successfully onboard Grammarly Business users by training them on the tools available, determining how Grammarly can help them meet their objectives, and creating a plan based on their goals
- Conduct regular account reviews, sharing metrics and insights to ensure that customers receive maximum value
- Create and manage feedback loops, gathering actionable insights that will inform the product roadmap
- Deliver high levels of customer satisfaction and NPS
- Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites, including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks, including things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its position against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far, this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Co-Founder & Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Co-Founder & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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