Software Engineer, Assembled
Assist
$140-220k
+ Stock options
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$140-220k
+ Stock options
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- 5+ years of experience in software engineering as an individual contributor
- Proficient with frontend frameworks and languages, specifically React, Typescript, and CSS
- Experience being one of the first employees at a startup (ideally at 50 or fewer people), and the desire to do it again
- Have built a product from the ground up and maintained it through scale
- Quick to act, adapt, and find solutions, often with less data or certainty
- Excited to work directly with customers
- [Nice to have] Experience building with LLMs or generative AI
What the job involves
- Pioneer new features: Build exceptional features that customers rave about, closely following principles that lead to startup success
- Deeply embed with users: Work directly with our users to understand how they’re using our new product and use this knowledge to influence our roadmap
- Wear many hats: Whether coding, talking to users, planning, brainstorming, interviewing teammates, or collaborating with various teams, be ready to embrace diverse challenges
- Influence the product roadmap: Collaborate with the rest of the team to shape and execute the product strategy. Your insights and expertise will be key in identifying opportunities and setting the direction that aligns with our team’s vision
- Shape the Culture: Foster a startup mindset within the team, characterized by optimism, product obsession, and a bias toward action
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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