Inbound Sales & Onboarding Manager, MoeGo

• 3+ years in B2B SaaS sales, onboarding, implementation, customer success, support leadership, or a closely related customer-facing role
• 1+ years people leadership experience, or strong evidence of leading coaching and performance management in practice
• Strong coaching fundamentals: you can raise capability through feedback, practice, and standards
• Proven ability to run difficult conversations and hold accountability professionally
• Calm escalation leadership under pressure, with strong emotional intelligence
• Data fluency: you can define metrics, interpret trends, and build criteria for reporting (including logic-based filters)
• Systems mindset: you can turn messy reality into repeatable processes and team rhythms
• Strong cross-functional collaboration with Product, Engineering, Support, CS, and Ops
• Schedule flexibility for weekly evening collaboration with a China-based team

Desirable

• Reports to: GM - Enterprise & Revenue Lead
• We are hiring an Inbound Sales & Onboarding Manager to lead MoeGo’s Sales and Onboarding function for customers proactively reaching out to MoeGo
• You will manage Sales people who are responsible for calling on inbound demand, setting meetings, and executing on those meetings
• You’ll also own leadership of our onboarding team that brings live our smaller customers (Solo & SMB) once they are signed
• This role owns the systems, coaching, and operating rhythm that drive fast sales, launches, time-to-value, and long-term retention
• You will also lead onboarding escalations, including contract-sensitive conversations, and build a team culture that is supportive, calm, and accountable
• Schedule note: This role requires regular collaboration with our China-based team, including evening availability on a weekly basis
• Drive high conversion rates and a speedy time to close through elite coaching of both Sandler and Challenger Sale methodology
• Develop tooling to ensure the AEs can be ramped quickly and execute at a high level
• Hold the team accountable for good pipeline hygiene
• Motivate and inspire the team to maintain high call volumes to inbound MQLs while balancing closing deals
• Build strong relationships with each team member and create a supportive, high-accountability culture
• Coach Specialists in daily behaviors that drive outcomes: discovery, expectation-setting, milestone management, value framing, and objection handling
• Set clear standards for performance and quality, and hold accountability through direct, respectful feedback
• Build a team that improves week over week, not just gets through volume
• Systemize delivery with playbooks, templates, milestones, risk signals, and recovery paths
• Run a consistent team operating rhythm (1:1s, team meetings, coaching, quality reviews, and escalation reviews)
• Protect focus by prioritizing the highest-impact work and cutting noise
• Track and demonstrate efficacy through data
• Handle emotionally charged customer situations, including contract-sensitive escalation calls
• De-escalate, diagnose the real problem, and guide customers to clear next steps while maintaining business guardrails
• Train the team to handle more escalations independently over time
• Dentify patterns where customers struggle due to product friction, not just training gaps
• Turn trends into clear recommendations with evidence and expected impact
• Drive cross-functional progress with Product and Engineering proactively
• Translate onboarding performance into outcomes leaders care about: time-to-value, retention risk, efficiency, and business impact. ○ Provide concise updates and clear plans for improvement