Implementation Engineer, Jellyfish
Enterprise
Intelligence platform for AI-driven engineering
Job no longer available
Intelligence platform for AI-driven engineering
201-500 employees
Job no longer available
201-500 employees
Company mission
To enable better decision-making across AI use adoption, planning, developer experience and delivery so R&D teams can deliver stronger business outcomes.
Role
Who you are
- Experience with software development processes, in particular how Jira and source control systems like GitHub are used by engineering teams
- Self-motivated and have a strong interest in contributing to continuous improvement of processes and procedures
- Experience working at a SaaS software company and are comfortable working in a dynamic startup environment
- Passion for learning and solving complex problems with an empathetic touch
- Experience owning and managing large-scale project plans involving multiple internal and customer stakeholders
- Team-oriented (we before me), collaborative, and comfortable working cross-functionally
- Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources
- Technically proficient, with an aptitude for analyzing data
- Experience Sales Engineering, Customer Success, or Integrations-focused Solution Consulting experience
What the job involves
- We are seeking an experienced implementation consultant to join our post-sales Customer Strategy team. Partnering with our Customer Success Managers, you’ll work directly with customers to ensure that Jellyfish maps to a customer’s software engineering practices, both when they first become customers and as our products and our customers’ engineering practices evolve
- Meet with new customers to learn about their software development practices
- Propose how to best integrate Jellyfish into customers’ processes. This may include persuading customers to consider implementing recommended best practices
- Design the implementation plan for customers. Project manage the implementation process, executing product configurations and engaging our Success Engineering team as needed
- Consult with Account Executives and Sales Engineers about the work performed during the sales engineering phase to assess customer's priorities for implementation
- Document configurations and ensure customers and CSMs understand the nuances of their instances
- Ensure that key stakeholders and champions are trained on how to use their Jellyfish instance
- Work with our Customer Enablement Manager as an SME in the development of customer training materials
- Working with our CSM’s, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle
Our take
Engineering leaders are often left in the dark when it comes to exactly what their teams are doing when developing new products. This was a source of frustration shared by the founders of Jellyfish, who had similar visibility issues when running their own engineering and product teams.
Its platform attempts to do for engineering team leaders what CRM systems have done for sales teams. It aims to keep managers in the loop around projects, including the productivity of individual engineers, where time and resources are spent, and whether products are on schedule.
The company has a long list of customers including Toast, Medium, DataRobot, Digital Guardian, New Relic, and Mastercard subsidiary SessionM. The global transition to remote work saw a surge in business for Jellyfish, which has led to an increase in its headcount and further revenue growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$71m
SERIES C
Jan 2021
$31.5m
SERIES B
Total funding: $117.2m
Company benefits
- Flexible workplace (our HQ is in Boston, MA but Jellies live all over the US)
- Flexible time off (plus 13 company holidays)
- Stock options so you can be a part of Jellyfish’s future success
- Paid parental leave
- Pet insurance
- Outings and events (team dinners, Red Sox games, game nights and more)
- 401(k) (pre-tax and Roth contribution options)
- Financial wellness resources through Fidelity
- Top-tier medical and dental plans to keep you and your family in good health
- Plans available for vision, voluntary life, accident, critical illness, and hospital coverage – plus we cover the costs for short term and long term disability coverage
- Commuter benefits
- Employee Resource Groups (ERGs)
Company HQ
Financial District, Boston, MA
Leadership
Philip Braden
(Co-Founder)Philip worked as a Consultant for 4 years before 7 years at Endeca and working as VP of Product at Vocus. They left their role of 4 years as a Fishbowl Marketing Manager to co-found Jellyfish in 2017.
David Gourley
(Co-Founder)David studied at UCB before working at Inktomi, Endeca, and Ludic Labs for 15 years. They spent 4 years at Groupon, moving from VP Product and Engineering to founding Jellyfish.
Andrew Lau
(Co-Founder & CEO)Having studied at MIT, Andrew founded Broadway Commerce in 2009, before being a Redstar Entrepreneur in Residence and founding LoopIt. They left their CSO role at Nanigans in 2014 to co-found Jellyfish as CEO in 2017.
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