Renewals Strategy & Operations Manager, Udemy
$87-108k
Platform for online educational courses
Job no longer available
Platform for online educational courses
1001+ employees
Job no longer available
$87-108k
1001+ employees
Company mission
Udemy's mission is to improve users' lives through learning. Its online platform gives customers - from students and entrepreneurs to governments and organisations - access to hundreds of thousands of educational courses.
Role
Who you are
- Bachelor’s Degree or equivalent experience
- 5+ years total work experience, including 2+ years operating in a SaaS oriented Customer Success capacity
- Excellent analytical, communication, presentation, and follow-up skills. Including but not limited to: Google Slides, documenting new process/ major changes, Slack announcements, etc
- Data driven with experience in planning and recommending business improvements
- Passion to problem-solve, build productive relationships and are able to actively listen, influence and collaborate at every organization level to achieve results
- You are patient yet work to move things forward in a timely manner with flexibility and resourcefulness
- Subject matter expertise in CS tools: Gainsight, Salesforce, G-Suite, Tableau, other SaaS tools
What the job involves
- Partner and collaborate with Renewals & CS leadership by driving cross-functional initiatives that deliver impactful results. Including but not limited to:
- Optimize and scale the global renewals forecast process with operational rigor and predictability
- Drive a standardized framework and best practices for the Renewals team
- Ensure data integrity in the forecast and retention reporting dashboards (in collaboration with our analytics team)
- Understand and own Renewals metrics; provide insights through data-driven metrics to improve execution and results
- Identify and help build out critical collateral for alignment & retention
- Be a key, strategic partner to mature the Renewals team through policies, processes, and metrics
- Collaborate with other key partners to the CSSO team (Sales, IT, GTMSO, Business Systems, Marketing, Product, etc) on projects that represent the Renewals organization and help scale effectively
- Help lead and optimize the Renewals ecosystem of tools, processes, and enablement by working closely with our systems team (Salesforce, Gainsight, etc) to scope business requirements with Renewals & CS stakeholders and guide implementation of new features
- Participate by delivering important updates that impact the Renewals & CS team, as well as other cross-functional teams. Effective and timely communication is imperative
- Assess business-critical processes and metrics; maintain, measure, and enhance to ensure top performance
Our take
With over 40 million students, and a set of specialist upskilling programmes (especially for businesses and governments), Udemy has become a leading virtual education provider for students and businesses alike.
They've been smart in spreading their short-courses across various sectors. In particular, capitalizing on the adult re-training stream may have helped them stay the course through the Covid-19 Pandemic. This is by no means a given, as competitors Udacity, Kano, and Lynda have recently faded out of sight or belt-tightened through re-structuring.
In late 2020 Udemy raised $50 million, taking their valuation to over $3 billion. They intend to continue global expansion, with suggestions they may branch out with acquisitions that complement their current course offerings. Udemy do not currently offer language learning, for example, and are unlikely to successfully compete with market-dominant language tools like DuoLingo. Such strategic growth could see them continue to lead an exciting and developing market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2020
$50m
Feb 2020
$50m
Total funding: $273m
Company benefits
- Company stock options
- Free Udemy subscription
- Gym discount
- Work from home opportunities
- Health insurance
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Eren Bali
(Chairman)Having worked as a Developer for Gunlukbasin.com, Dovetail.tv, and BitGravity, Eren co-founded Eofer in 2005 and then Knowband in 2007. After 3 years at speeddate.com as a Founding Engineer, they co-founded Udemy in January 2010. They now serve as Chairman as well as being CEO of Carbon Health.
Gregg Coccari
(CEO, not founder)They have previously been President and CEO at Teleflora, NetQuote and Futuredontics. They left their role as CEO at Stella and Chewy's to join Udemy as CEO in 2019.
Salary benchmarks
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