Director of Technology Partnerships, Symbl.ai
Conversation intelligence platform for developers
Open for applications
Conversation intelligence platform for developers
21-100 employees
Open for applications
21-100 employees
Company mission
To elevate the quality of human life through every conversation.
Role
Who you are
- Possess a minimum of 14 years of experience in software and/or SaaS leadership roles, with a focus on AI/ML technologies
- Demonstrate a proven track record of success in meeting and exceeding quotas, driving revenue through direct and partner-influenced opportunities
- Have prior experience in partnering with Independent Software Vendors (ISVs), with a strong understanding of partnership dynamics and ecosystem development
- Exhibit strong leadership and relationship-building skills, with the ability to foster collaboration and alignment across diverse stakeholders
- Possess excellent communication and negotiation skills, with the ability to articulate value propositions and influence decision-making at all levels
- Show strategic thinking and problem-solving abilities, with a focus on driving results and delivering measurable business impact through partnership initiatives
What the job involves
- As the Director of Technology Partnerships at Symbl.ai, you will play a critical role in forging strategic alliances with Independent Software Vendors (ISVs) to drive the adoption and integration of our Conversation AI platform, including our new product, the Nebula LLM
- Reporting directly to the Chief Product Officer, you will lead efforts to establish and nurture partnerships that contribute to revenue growth and market expansion
- Develop and execute a comprehensive partnership strategy focused on engaging and empowering ISVs to integrate Symbl.ai's Conversation AI platform into their software solutions
- Cultivate and manage relationships with key ISV partners, serving as the primary point of contact and advocate for Symbl.ai within partner organizations
- Collaborate with cross-functional teams, including product management, sales, marketing, and engineering, to identify partnership opportunities and align initiatives with business objectives
- Lead negotiations and contractual agreements with ISV partners, ensuring alignment of terms and conditions to achieve mutual success
- Drive joint marketing and go-to-market initiatives with ISV partners, leveraging co-marketing opportunities to increase awareness and adoption of Symbl.ai's products
- Track and analyze partnership performance metrics, providing regular reporting and insights to executive leadership on the effectiveness and impact of partnership activities
Our take
Data analytics has changed the way businesses operate - what customers buy, how often, what they nearly buy, etc. An individual’s online experience is full of data, telling a business what’s working, what’s not, and how they can change. But what’s much harder is to collate data from, say, a customer service phone call. That’s where Symbl comes in, with its conversation intelligence software.
Symbl boasts a hefty set of features, including topic and ‘sentiment’ recognition, automatic transcription (with identification of multiple speakers in over 30 languages), as well as question and answers analytics and keyword detection. It’s a thoroughly impressive package, with usages like data analysis from customer calls and performance reviews for customer support or sales teams.
Within the realm of human voice analysis, Symbl has impressive capabilities. But conversation intelligence is a market with other big players, like Gong or Chorus.ai. While Symbl’s features are technically more impressive than those of Gong, Symbl falls short on holistic analysis including SMS and email, which can provide a clearer picture. Symbl works well but has tough competitors to differentiate itself from.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$17m
SERIES A
Dec 2020
$4.7m
EARLY VC
Total funding: $23.7m
Company benefits
- 100% covered health coverage for you, and 90% for your love ones
- 100% covered Life & AD&D, and short-term disability coverage for you
- 401(k) with 3% matching
- Continued education and professional development stipend
- WFH and Wellness stipend
- 18 paid holidays
- Unlimited PTO
- Flexible schedule
Company values
- Connect not transact
- Be self-aware
- Obsess over customer value
- Stay curious
- Commit to growth
- Empower each other
- Do not settle for mediocrity
Company HQ
Pike Pine Retail Core, Seattle, WA
Articles
Leadership
Toshish Jawale
(CTO)Previously worked as a Software Engineer at Media Magic Technologies, was Co-founder of TimeNome, Co-Founder & CTO of upa.io, and was a Software Architect at Amdocs.
Surbhi Rathore
(CEO)Former Software Engineer at Nevis Networks, and Software Development Team Lead at Amdocs. They are also currently an Ambassador for Women in AI and a Member of the Forbes Technology Council.
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