Principal Product Manager, ServiceTitan
New Trades Expansion
$166.5-222.7k
+ Annual bonus + Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$166.5-222.7k
+ Annual bonus + Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 7+ years of Product Management experience in SaaS, including building 0→1 products or launching new products/segments
- Proven ability to lead deep customer discovery and turn insights into product strategy
- Strong execution and leadership skills across cross-functional teams and stakeholders
- Experience working in startups or innovation teams within larger companies
- Excellent communication and storytelling skills
- Strategic thinking backed by strong analytical skills
- MBA or strategy consulting experience is a plus
What the job involves
- At ServiceTitan, we’re building the operating system for the trades. As we continue to scale, we’re looking for a Principal Product Manager to lead our expansion into new residential service verticals
- In this highly strategic and cross-functional role, you’ll identify high-potential trades for expansion, own the roadmap and build out of new capabilities to serve them, and work across the company to deliver compelling, end-to-end product experiences
- Explore and Evaluate New Trade Verticals: Dive deep into researching new residential service trades
- Conduct customer discovery to understand workflows, pain points, and market dynamics, and make strategic recommendations on where we should prioritize expansion
- Define and Deliver the Roadmap: Own the product roadmap and end-to-end experience for new trade verticals. Define product requirements and work across multiple engineering squads, design, and data science to bring new capabilities to life
- Build for Impact and Scale: Lead the development of new features and core platform capabilities that not only unlock new verticals but also drive value for our broader customer base
- Accelerate Product-Market Fit: Partner closely with go-to-market teams—including Sales, Marketing, and Post-Sales—to rapidly iterate, pilot solutions, and drive early adoption in new trades
- Drive Cross-Functional Execution: Align and coordinate across product, engineering, design, GTM, and executive stakeholders to bring clarity, prioritization, and momentum to complex, multi-team initiatives
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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