Sales Operations Manager, Mirantis

• 8–12+ years of experience in Sales Operations, Revenue Operations, or related roles in B2B SaaS / Tech
• 3–5+ years of people leadership experience
• Deep expertise in Salesforce CRM and sales process design
• Strong understanding of subscription-based business models and quote-to-cash workflows
• Proven ability to partner effectively with senior sales and executive leaders
• Excellent analytical, communication, and problem-solving skills

Desirable

• We’re seeking a Sales Operations Manager to design, own, and scale the global sales operating model at Mirantis. This is a senior leadership role responsible for enabling predictable revenue growth through strong operational foundations, data-driven decision-making, and cross-functional alignment
• You will partner closely with Sales Leadership, Finance, Legal, Marketing, Product, and Operations to ensure the sales organization is efficient, scalable, and focused on the right priorities. This role owns the end-to-end quote-to-cash ecosystem, sales planning and forecasting, pipeline health, Salesforce strategy, and operational governance, while leading and developing the Sales Operations team
• Sales Strategy & Planning
• Partner with Sales and Executive Leadership to translate company strategy into scalable sales operating plans
• Own annual and quarterly sales planning processes, including capacity modeling, territory design, quota setting, and forecasting cadence
• Drive forecasting rigor, accuracy, and accountability across the sales organization
• Provide executive-level insights into pipeline health, coverage, conversion, and growth risks
• Quote-to-Cash & Deal Governance
• Own and continuously improve the end-to-end quote-to-cash process across direct and partner sales
• Define and enforce deal approval frameworks for pricing, discounting, and non-standard commercial terms
• Partner with Finance and Legal to ensure clean bookings, compliant contracts, and smooth invoicing
• Ensure subscription entitlement accuracy, revenue recognition readiness, and auditability
• Systems, Data & Tooling
• Own Salesforce and adjacent sales tools strategy, data integrity, and reporting standards
• Define and maintain core sales KPIs, dashboards, and executive reporting
• Drive automation and simplification of sales processes to reduce friction and manual effort
• Lead cross-functional initiatives related to CRM, CPQ, billing, and revenue systems
• Operational Excellence & Enablement
• Standardize and document sales processes, policies, and operating cadences
• Partner with Sales Enablement to ensure operational processes are clearly understood and adopted
• Lead change management for new tools, processes, and go-to-market motions
• Act as an escalation point for complex operational issues impacting deals or customers
• Leadership & Cross-Functional Partnership
• Build, lead, and develop a high-performing Sales Operations team
• Serve as the primary operational partner and trusted advisor to Sales Leadership
• Collaborate closely with Finance, Legal, Marketing Ops, Product Ops, and other RevOps stakeholders
• Drive alignment across functions to ensure a seamless seller and customer experience