Head of Platform, Tiqets
€ 7.500 - € 8.500 per month
2-3 days a week in office
Digital ticketing platform for museums and attractions
Open for applications
Digital ticketing platform for museums and attractions
201-500 employees
Open for applications
€ 7.500 - € 8.500 per month
2-3 days a week in office
201-500 employees
Company mission
Tiqet's mission is to make culture more accessible.
Role
Who you are
- Platform Expertise: Deep background in infrastructure, distributed systems, and developer tooling, with the ability to vet and guide complex technical decisions
- Proven Leadership: Extensive experience managing multiple engineering teams and coaching other managers or tech leads
- Cross-Functional Influence: A track record of collaborating effectively with Security, Legal, and Product stakeholders to align platform goals with business needs
- Security & Compliance Ownership: Strong grasp of cloud and application security principles, with experience leading risk-based decision-making and audit readiness
- Data & IT Vision: Familiarity with owning data engineering strategy and internal IT service delivery at scale
- Operational Excellence: Experience implementing measurement discipline (SLOs/SLIs) and executive-level incident management practices
- Living in the Netherlands or willing to relocate. This is a hybrid role working 2-3 days per week at our HQ in Amsterdam
What the job involves
- The Head of Platform owns the strategy, standards, and outcomes for Tiqets’ platform capabilities: Platform Engineering, Data Engineering, IT Support, plus executive oversight of incident management
- Reporting to the CTO, this leader is accountable for reliability/scalability/performance at a system level and for enabling developer productivity and safe operations
- This role is expected to be a cross-functional technical leader—working closely with security/compliance and architecture leadership—and to set platform direction through metrics, standards, and investment choices
- In this role, you will lead the platform strategy and roadmap while establishing governance standards
- You will ensure system integrity through security and compliance protocols, driving reliability via proactive observability and incident response
- Strategic Leadership
- Strategy & Execution: Define and deliver domain-level OKRs across platform reliability, developer enablement, and internal IT health
- People Leadership: Lead and coach Managers and Tech Leads; oversee performance cycles, succession planning, and final hiring authority
- Technical & Operational Ownership
- Developer Enablement: Own the platform roadmap (CI/CD, observability, runtime services) and establish engineering-wide standards and governance
- System Outcomes: Accountable for the "Big Three": Reliability (SLOs/SLIs), Scalability, and Performance metrics
- Data & Security: Lead data engineering strategy, governance, and quality, while ensuring robust security, risk management, and audit readiness
- Service Excellence
- Incident Management: Provide executive ownership of incident practices, from on-call structures to post-mortems and prevention
- Internal IT Support: Drive service quality for internal IT (onboarding, access, tooling) through clear SLAs and operational hygiene
Our take
Museums and attractions might have had people tolerating lengthy ticket-booth queues in the past, but the rising tide of digital transformation has today’s visitors expecting more. With many museums in particular operating on precarious funding models, they can’t afford to lose visitors, so Tiqet’s simple digital ticketing platform should offer something of a lifeline.
Tiqet’s easy browse-and-buy selection of e-tickets to top locations across the globe has proven especially useful - both for facilitating greater footfall, and for converting visitors to repeat customers with data gathering and analytics. It is this latter point that may prove especially useful: with an increasing proportion of museums' and attractions' revenue coming from gift shops and cafés, rather than ticket sales themselves, they are increasingly pivoting towards a consumer model. Consequently, they will need to keep a tighter finger on the pulse of consumer demand.
What bodes especially well for Tiqet has been a impressive funding round led by travel giant Airbnb, who offered guidance and collaboration to the startup. The company has led digital transformation in a key aspect of the tourism industry, and has made several advantageous partnerships with companies such as Klook and RUNNR.ai.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Young, energetic, international work environment
- Bright, welcoming office located in the centre of Amsterdam
- Competitive salary and paid holiday leave
- Tiqets' learning academy: skill lab, group & individual learning
- Annual company getaway to undisclosed location
- Sports activities: free gym, running sessions, boot-camp, football, climbing and more
- Fun, sociable company events in and out of the office
- Friday drinks
- Summer party
- 20% employee discount code to explore great museums/venues worldwide
- Pension contribution and travel compensation
- Everyone - employed at Tiqets will receive a monthly internet allowance for working from home
- Everyone - employed at Tiqets can reimburse home work space necessities
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Luuc Elzinga
(President)Previously a partner and Co-founder at Think Too. Previously worked as the company's CEO from 2014-2020.
Maarten Raaijmakers
(Chief Supply Officer)An experienced entrepreneur, they co-founded Splandingo and Mijn Register, as well as founding Minus3, before moving on to Tiqets.
Kasper Middelkoop
(Shareholder)Previously the founder of Hotelchamp and co-founder at Midsol Media, and subsequently founded Smiler.
Robert Westers
(COO)Previously the Director at Nimbuzz Internet Media. Went on to work as CPO at Nimbuss and Paylogic International.
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