Director of Customer Marketing & Community, Assort Health
$180-200k
+ Equity
ChatGPT
Senior and Expert level
New York
San Francisco Bay Area
AI voice agent for healthcare
Open for applications
AI voice agent for healthcare
101-200 employees
HealthcareB2BArtificial IntelligenceSaaS
Open for applications
$180-200k
+ Equity
ChatGPT
Senior and Expert level
New York
San Francisco Bay Area
101-200 employees
HealthcareB2BArtificial IntelligenceSaaS
Company mission
To make exceptional healthcare accessible anytime, anywhere, for anyone.
Role
Who you are
- You'll thrive in this role if you love building relationships with healthcare executives, creating exceptional customer experiences, and turning customer advocacy into commercial momentum
- 7–10 years in customer marketing, customer advocacy, customer success, community, field marketing, product marketing, or a related B2B discipline. Healthcare, healthtech, or another complex enterprise software environment preferred
- Experience building customer advocacy, customer marketing, executive engagement, community, or customer success programs that deepen customer relationships and create measurable business impact. You know how to build genuine partnerships with customers, not just collect quotes from them
- Experience building trusted relationships with both senior healthcare executives and day-to-day operators through advisory boards, executive programs, customer interviews, on-site visits, and other strategic engagements
- Experience building programs from zero to repeatable operating systems. Comfortable creating strategy, defining processes, and scaling initiatives like customer advisory boards, executive communities, advocacy programs, speaker bureaus, or reference programs
- Excellent written and verbal communication skills, with the ability to develop compelling customer narratives, write strategic briefs, interview executives, and collaborate with creative partners to produce exceptional customer stories
- Ability to recognize meaningful customer trends and collaborate with Product Marketing to ensure customer feedback and advocacy programs inform broader go-to-market and product strategy
- Excellent judgment and customer empathy. You understand that customer trust is a long-term asset to be cultivated, not a short-term lever to be pulled
- Ability to influence without authority. You're comfortable leading cross-functional initiatives across Sales, Product Marketing, Customer Success, Brand & Communications, Growth Marketing, Events & Field Marketing, and Executive Leadership, bringing diverse stakeholders together around shared customer goals
What the job involves
- Assort Health is hiring our first Director, Customer Marketing & Community to build the engine that turns customer success into company growth
- You'll build trusted relationships with our customers and transform their success into compelling stories, executive advocates, reference programs, peer communities, customer speakers, and other strategic proof points that help us win new business
- Our customers' success is our greatest competitive advantage. When SENTA converts 64% of referrals into appointments without adding headcount, Michigan Orthopedic Surgeons captures $2.3M in new revenue, or Annapolis Internal Medicine books 61% of annual flu shots through AI outreach alone, those are more than testimonials
- They’re evidence that what we are building works, and the stories that help us earn the trust of future customers
- You'll build the programs and infrastructure that turn customer enthusiasm into advocacy. From executive communities and customer storytelling to reference programs, customer speakers, strategic events, and customer engagement, you'll create the operating systems that strengthen our customer relationships while ensuring our strongest customer advocates help accelerate pipeline and strengthen the Assort brand
- In any given week, you might be producing a customer case study or testimonial, preparing a customer to speak at an industry event, coordinating strategic references for enterprise deals, or ensuring customer proof points are embedded across campaigns, the website, events, sales collateral, and executive communications
- This is a highly cross-functional role. You'll partner closely with Customer Success, Sales, Product Marketing, Growth Marketing, Events & Field Marketing, Brand & Communications, and Executive Leadership
- As one of the people closest to our customers, you'll naturally uncover valuable insights along the way. Working hand in hand with Product Marketing, you'll ensure those insights help shape our product strategy, while you remain focused on building the customer advocacy, community, and executive engagement programs that strengthen customer relationships and drive commercial growth
- Customer advocacy strategy. Build the operating system behind customer advocacy. Identify champions, cultivate executive relationships, coordinate advocacy requests across Sales and Marketing, and develop scalable programs that make it easy for customers to share their success stories
- Customer programs & community. Initiate and scale Assort's peer communities, Customer Advisory Board, and other engagement programs. Partner with cross-functional teams to recruit participants, design exceptional experiences, strengthen customer relationships, and facilitate meaningful conversations that support both customer advocacy and Product Marketing's understanding of customer needs
- Customer speaker bureau & high-profile engagements. Build a pipeline of customers ready to speak at flagship events (Ascend, ViVE, HIMSS, specialty conferences), on webinars, and with press. Identify who's ready, prep them, and place them where they'll have the most impact
- Customer evidence & storytelling. Programmatize how Assort captures and tells ROI stories that come out of these relationships. Own the measurement methodology, production cadence, and cross-functional workflow behind a steady stream of case studies, testimonials, and content (audio, video, written) across our audiences, used by sales, marketing, PR, and product
- Customer evidence & storytelling. Build the engine behind how Assort captures, develops, and activates customer success stories. Own the strategy, prioritization, and cross-functional operating cadence that turns customer outcomes into case studies, testimonials, ROI stories, videos, and other customer proof. Partner closely with Brand & Communications to produce exceptional assets and with Product Marketing to integrate customer proof into product launches. Deliver a steady stream of customer evidence that strengthens our brand, accelerates pipeline, and supports Sales, Marketing, PR, and Executive Leadership
- Reference program. Build and scale Assort's customer advocacy and reference program across Sales, analysts (KLAS, Gartner), media, etc. Design the operating system, matching logic, and request workflows that make customer references scalable, thoughtful, and exceptional for both our customers and internal teams
- Marketing activation. Ensure customer proof is embedded across every go-to-market motion, from our website, sales materials, and ABM campaigns to product launches, events, PR, and executive communications. Partner closely with Growth Marketing, Events & Field Marketing, Product Marketing, Brand & Communications, and Design so customer advocacy is built into every experience, not bolted on
- AI-native operations. Treat AI as core infrastructure for this role. Design workflows that use AI to streamline research, customer interviews, content development, program management, and advocacy operations, enabling exceptional quality, faster execution, and greater scale
- Cross-functional communication. Write clear briefs that help creative partners produce exceptional work, communicate the impact of customer programs through reporting and executive updates, and develop internal communications that help every Assortie better understand, celebrate, and advocate for our customers
Our take
Assort Health is a fast-growing healthcare tech company focused on improving how patients connect with providers by designing tools for the complexity of modern healthcare systems.
What Assort really focuses on is a problem most people have experienced, struggling to book or manage an appointment. Clinics are often overwhelmed with calls, and usually understaffed, creating long wait times and the opportunity for mistakes. Assort's voice agents step in to handle those calls, figure out what patients need, and get them booked in correctly.
Already, clinics using Assort are seeing more appointments booked and a smoother experience for all. The company is also starting to expand into other areas like referrals and billing. In just a short amount of time, it has scaled quickly across the US, supporting thousands of providers and raising over $100 million, which shows just how much demand there is for fixing these systems.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 4 rounds)
Jun 2026
$120m
SERIES C
Aug 2025
$76m
SERIES B
Total funding: $221.5m
Company HQ
Northern Waterfront, San Francisco, CA
Articles
Leadership
Jeffery L.
(Co-Founder & Co-CEO)Prior to co-founding Assort Health in 2023, Jeffery spent 2 years at Athelas as a Senior Software Engineer and Head of Product Engineering. Before that, they were a Software Engineer at Facebook and Cameo.
Jon Wang
(Co-Founder & Co-CEO)Prior to co-founding Assort Health in 2023, Jon was the Chief of Staff/CEO at Elemny. They also co-founded Shimmer where they served as a President for 2 years.
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