Senior Customer Marketing Manager, Assort Health
$180-200k
+ Equity
AI voice agent for healthcare
Posted today
AI voice agent for healthcare
101-200 employees
Posted today
$180-200k
+ Equity
101-200 employees
Company mission
To make exceptional healthcare accessible anytime, anywhere, for anyone.
Role
Who you are
- 5–7 years in customer, content, or product marketing — with hands-on experience across customer marketing, content, and/or social media; you know what works and push the limits of those channels. Healthcare or complex B2B background a plus.
- Experience engaging with, and building rapport with customers, in settings like interviews, on-site visits, and executive conversations
- Skill as a creator (video, written, audio) and communicator (written and oral; internal and external) that’s apparent in both the quality and quantity of your output
- Strong project management skills, including standing up programs from scratch and scaling them; the ability to toggle as the focus shifts
- The judgment of someone who understands that customer trust is a long-term asset, not a short-term lever
What the job involves
- Our customers' outcomes are our product story. When SENTA converts 64% of referrals into appointments, Michigan Orthopedic Surgeons captures $2.3M in new revenue, or Annapolis Internal Medicine books 61% of flu shots through AI outreach alone — that's not just social proof. It's evidence our product works
- Your job is to build the engine that captures and activates that evidence across every customer relationship and go-to-market motion
- You'll own customer marketing end to end: standing up our Customer Advisory Board, systematizing how we measure and communicate ROI, scaling case studies across video, audio, and written formats, and embedding voice-of-customer everywhere it matters — campaigns, web, events, ads, and sales collateral
- This is a strategic, revenue-tied role. You'll work directly with sales leadership, account management, and customers themselves — advocating for them, telling their stories, and building the relationships that earn us their advocacy
- This role reports to the Head of Brand & Content
- Customer evidence engine. Programmatize how Assort captures, validates, and tells ROI stories. Own the measurement methodology, the production cadence, and the cross-functional workflow. Produce a steady stream of strategic content: case studies, testimonials, and content (audio, video, written) across our audiences (22 specialties and health systems) used by sales, marketing, PR, and product
- Reference Program. Orchestrate sales references, analyst references (KLAS, Gartner, Forrester), industry awards submissions, and the customer speaker pipeline for events, webinars, and press. Build the matching logic and request system that scales beyond one person fielding ad-hoc asks
- Customer Advisory Board (0>1). Stand up Assort’s first CAB. Define audience, member profile, charter, cadence, and value exchange in partnership with executive leadership. Recruit members, design programming, and run the operating cadence that earns retention and advocacy
- Marketing Activation. Ensure voice-of-customer shows up across our website, sales materials, ABM campaigns, event presence, press moments, and product launches. Partner closely with brand, content, PR, product, and design so customer evidence is integrated rather than bolted on
- AI-Augmented Operations. Use AI tools fluently (Claude, ChatGPT, Descript, Captions, HeyGen,, etc.) to compress production timelines and increase output. You’ll treat AI as core infrastructure for this role and build AI workflows that scale repetitive parts of the customer marketing function
- Detailed, clear communications. You’ll write cross-functional briefs for designers/producers, report on the performance of customer content, and draft internal comms for Assorties to get to know and advocate for our customers better
Our take
Assort Health is a fast-growing healthcare tech company focused on improving how patients connect with providers by designing tools for the complexity of modern healthcare systems.
What Assort really focuses on is a problem most people have experienced, struggling to book or manage an appointment. Clinics are often overwhelmed with calls, and usually understaffed, creating long wait times and the opportunity for mistakes. Assort's voice agents step in to handle those calls, figure out what patients need, and get them booked in correctly.
Already, clinics using Assort are seeing more appointments booked and a smoother experience for all. The company is also starting to expand into other areas like referrals and billing. In just a short amount of time, it has scaled quickly across the US, supporting thousands of providers and raising over $100 million, which shows just how much demand there is for fixing these systems.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2026
$120m
SERIES C
Aug 2025
$76m
SERIES B
Total funding: $221.5m
Company HQ
Northern Waterfront, San Francisco, CA
Articles
Leadership
Jeffery L.
(Co-Founder & Co-CEO)Prior to co-founding Assort Health in 2023, Jeffery spent 2 years at Athelas as a Senior Software Engineer and Head of Product Engineering. Before that, they were a Software Engineer at Facebook and Cameo.
Jon Wang
(Co-Founder & Co-CEO)Prior to co-founding Assort Health in 2023, Jon was the Chief of Staff/CEO at Elemny. They also co-founded Shimmer where they served as a President for 2 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 31 more jobs at Assort Health