Customer Success Specialist, Flashfood
3 Month Contract
$19/Hr
App for affordable, fresh groceries
Job no longer available
App for affordable, fresh groceries
21-100 employees
Job no longer available
$19/Hr
21-100 employees
Company mission
To feed families, not landfills.
Role
Who you are
- Want to make a difference. We are a small team effectively reshaping how people look at food waste. We need people who 'get it' and want to play an integral part in helping us accomplish this mission and are persistent in getting the job done
- Thrive in client-facing situations. At Flashfood, our clients always come first, and we love the thrill of turning a client’s frustration into a great experience
- Embrace technology and the role it plays in customer services. Specifically, you have the flexibility to navigate multiple applications simultaneously to deliver unprecedented solutions
- Are fluent in English(reading, speaking, writing) and can deliver exceptional client experience
- You will be trained and report directly to the Support Lead. This is a remote position
- High emotional intelligence - ability to relate and empathize with clients and their needs, and the judgment to know how to make the best decisions for our clients
- Curiosity and resourcefulness - a lifelong learner who's always curious and confident finding the resources you need to get the answer right
- Flexibility/resiliency - able to adapt to the challenges throughout your day and within your role and remain level-headed
- Ambitious - always searching for opportunities to improve the way you and your teamwork, the client experience, and ability to identify areas of improvement
What the job involves
- Deliver an amazing client experience; no matter what. You will have to reply to shopper inquiries via email and social media in a simple, friendly and accessible way. In addition to partner calls in a professional manner
- Assist in informing shoppers of Recalled items
- Be accountable for meeting or exceeding daily volume targets, interacting with hundreds of clients each day through multiple channels in a live client support environment
- Be a key part in monitoring, facilitating and improving operational processes and working with our back-office to deliver an exceptional service to our clients
- Be available to work Thursday, Friday, Saturday, Sunday, Monday 11am - 7pm EST with potential for these hours to change if business needs change
Our take
As the world moves to become more sustainable, issues such as global food waste are increasingly apparent. Food waste is not only a travesty because of world hunger but also because of the devastating greenhouse gas emissions caused as a result.
Flashfood considered how they could tackle this issue. The mobile marketplace provides customers with access to discounted food nearing its best-by date and salvaging food that can be used to help feed those in need or those who are unable to afford fresh and healthy food. The app allows users to browse through available deals at participating stores near them. Customers can then purchase items directly in the app and pick up orders from the Flashfood zone in their participating store.
The company has numerous partners across Canada and the United States, and has saved shoppers millions on their grocery bills, as well as removing gargantuan amounts of product from the waste cycle. Indeed, its collaboration with food solutions company SpartanNash alone has saved families $1.9M, and diverted one million pounds of food waste. Flashfood continues to develop its strategic partnerships and further its expansion, on the back on earning the number one spot in the Social Good Category on the 2023 Fast Company's list of the most innovative companies.
Freddie
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2022
$12.3m
SERIES A
Jul 2018
$0.2m
SEED
Total funding: $12.5m
Company HQ
King West Village, Toronto, ON
Leadership
Josh Domingues
(Founder & Board Member)Founded Flashfood in 2016 after reading about the environmental effects of food waste. Began their career as an Investment Advisor before spending time as a Management Consultant and VP at a family office that managed financial affairs for professional hockey players.
Jordan Schenck
(CEO)Jordan initially joined the Flashfood team as a Board Member and CBO, becoming CEO in 2025. Previously they co-founded Sunwink where they served as CMO and CRO.
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