Customer Experience Specialist, ANNA

£23k

+ Bonuses available after successfully completing probation

Entry, Junior and Mid level

Remote from UK

More information about location

Business account and tax app for small businesses

Job no longer available

Business account and tax app for small businesses

101-200 employees

B2BFinancial ServicesSaaSMobileAccounting

Job no longer available

£23k

+ Bonuses available after successfully completing probation

Entry, Junior and Mid level

Remote from UK

More information about location

101-200 employees

B2BFinancial ServicesSaaSMobileAccounting

Company mission

To help small businesses to do everything finance admin-related, from everyday spending to managing invoices, freeing up clients to focus on growth.

Job

Company

Role

Who you are

A drive to help - ultimately, that’s what we’re here to do. To help our customers, whether it’s through our in-app chat, emails, calls or social media
A good head for words and numbers - you’ll need to be able to write clearly and warmly. You’ll be dealing with questions about payments, invoices and banking, so you’ll also need to be good with numbers and have an eye for details
Problem-solving skills - you’ll need to be able to empathise with our customers, listen to their issues and solve their problems wherever you can. You’ll also sometimes need a thick skin to deal with complaints
Flexibility - our service is 24/7. Shifts are flexible, and they'll change week-to-week. Most shifts are between 7am and 10pm. Plus you'll typically work one weekend a month

What the job involves

Provide timely, can-do, warm responses to our customers
Ensure all necessary actions are taken on all tasks related to our customer's accounts
Attend weekly team meetings
Attend training sessions to further your product and company knowledge

Application process

1. Apply via Otta
2. Submit your CV
3. An interview will take place remotely

Our take

ANNA stands for Absolutely No-Nonsense Admin. It was founded to simplify running a business for entrepreneurs, providing small businesses and startups with a swift and simple business current account, as well as managing their invoicing and coming with a debit Mastercard.

ANNA's app and account are all free for 3 months, with no fees for transactions or cash withdrawals. It offers invoice management, late payment chasing, instant account statements, 24/7 customer service, and the ability to freeze the Mastercard in the app, all on top of a rapid-issue debit Mastercard and business current account. These services are backed by a team of experts in leadership, customer service, finance, AI, business building, and administration.

With these features, users can track their money on mobile, say goodbye to paper receipts, and have their company taxes and VAT sorted automatically. Saving time on the admin makes for more fun and allows users to focus on what's most important to them.

Steph

Company Specialist at Welcome to the Jungle

Insights

-1% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (4.6)

Company

Funding (last 2 of 6 rounds)

Mar 2023

$2.7m

ANGEL

Nov 2021

$22.5m

SERIES A

Total funding: $69.3m

Company benefits

Travel Perk - up to £1000 per year
Perkbox
Learning Grant - £1000 per year
Weekly wellness voucher giveaways

Company HQ

Cardiff, UK

Leadership

Eduard Panteleev

(CEO)

They studied at Moscow State Institute of International Relations before working as a VP at probusinessbank for 15 years and working as a chairman at Bank 24 and Bank Pyjom. After gaining startup experience co-founding knopka.com and Tochka.com, they co-founded Anna in 2016, serving as CEO since.

Slava Akulov

(COO)

They worked as a Senior Lecturer at Russian Customs Academy before gaining commercial experience at companies including Alfa-Bank, Scrumtrek, and Octoberry, which they founded. In June 2016, they co-founded Anna with Eduard, working as COO.

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