Support Engineer, Render

• 5+ years of previous experience in a technical support role
• Someone who is a generalist engineer, fluent in at least one programming language and interested in learning more
• Someone who is self-directed; curious by nature and an impressively quick learner
• Someone who enjoys interacting with developers and internal teams, and are driven by the gratification that comes from fixing their problems
• A customer-first mindset and deep empathy for developers
• Excellent written and verbal communication, with a keen eye for detail

Desirable

• We're looking for candidates with high integrity, low ego, and an insatiable drive to learn. We use reasoned discussion and constant feedback to improve as individuals and as a company. We cultivate mutual trust and respect, empowering us to debate ideas effectively and create the best outcomes for our customers and our team
• Our user base has grown many times over in the last year and engineering-driven support lies at the heart of our expansion. As Render's Support Engineer, you will set the industry standard for responsive and empathetic developer-focused customer support
• Support developers using Render both one-on-one and in public channels, preferably based on Eastern Time Zone hours
• Become a trusted voice in the rapidly expanding global Render community
• Help debug and fix customer issues across our stack
• Contribute to a growing ecosystem of open source projects built around or on Render
• Be the voice of the customer and channel their feedback to help improve our products and documentation and define the state of the art
• Work closely with Render's product and engineering leadership to build our support organization

• Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time