Community Manager, SWZD
$60-70k
+ Employee Stock Purchase Plan
Global marketplace connecting technology buyers and sellers
Open for applications
Global marketplace connecting technology buyers and sellers
101-200 employees
Open for applications
$60-70k
+ Employee Stock Purchase Plan
101-200 employees
Company mission
To help their clients drive growth while reducing the complexity of customer engagement, acquisition, and retention.
Role
Who you are
- The ideal candidate will have exceptional communication skills and the ability to settle disputes and create resolutions that align with our brand mission, rules, and guidelines
- Experience with moderation (forums, blogs, social channels, etc)
- High level of computer literacy, including familiarity with online privacy concerns
- High level of written and verbal communication skills
- Readiness to review and remove sensitive and offensive content
- Strength in conflict resolution and diffusing tense situations
- Experience working in a fast-paced environment involving multiple online platform applications
- Capable of building strong relationships with colleagues while working remotely
What the job involves
- Spiceworks is looking for an enthusiastic and experienced Community Manager to help support our online community
- Reporting to the Sr. Community Manager, you will work as part of the Community Management team to advocate for the community, monitor community activity and engagements, motivate and measure the community, create community content, and improve existing content
- Our online community is built for Information Technology (IT) professionals, so this role requires a high level of technical proficiency
- The ideal candidate not only understands the IT landscape but can also confidently engage with IT pros across topics such as networking, systems administration, cybersecurity, cloud, and emerging technologies
- We are looking for someone to uphold the core values of the Spiceworks / Ziff Davis brand while acting as the first point of contact for our active and engaged online community members
- Foster a safe and supportive environment in online communities where members feel valued
- Utilize various admin tools to manage incoming support requests and violation reports
- Motivate participation through creative programs, challenges, and discussions — particularly managing the Spiceworks Daily Challenge by creating and curating quiz questions, and engaging with members around their answers, insights, and feedback
- Address member inquiries with care, identify the best response or action, maintain a safe environment by removing abusive or inappropriate content, and guide reporters with clear explanations when no action is required
- Collaborate with the moderating team to strategize solutions and escalate issues as needed
- Review potentially sensitive user-generated content (UGC) and adhere to threat of harm and abuse guidelines
- Support editorial, brand, and sponsor initiatives with promotions and content curation
- Provide insights and reporting information to create a cohesive workflow and transparency
Our take
Spiceworks Ziff Davis (SWZD) is a worldwide marketplace connecting in-market buyers and sellers of technology. It helps companies strategize their marketing and sales efforts through access to first-party data and buying signals.
SWZD is a division of omnichannel marketing brand and media network Ziff Davis, following Ziff Davis’ acquisition of Spiceworks in late 2019. As such, the company is already very well-established. Moreover, the company has access to invaluable data from across Ziff Davis’ various properties, which include marquee sites like Mashable, AskMen, and PC Mag. In 2021, the company acquired B2B behavioral marketing solutions company Aberdeen, further expanding its ability to harness and utilize a broad range of deep-penetrating behavioral data. This combines to form a highly competitive marketing and sales solution.
Whilst SWZD itself is relatively young, it comes with a strong reputational pedigree, and industry partnerships like AWS, LinkedIn, and Salesforce. With many companies finding their in-house data modelling insufficient to take advantage of the recent boom in behavioral data, companies like SWZD look likely to continue attracting substantial business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Company benefits
- Remote-First
- Unlimited Flexible Time Off
- Volunteer Paid Time Off
- Generous Holidays
- Recognition Programs
- Weekly Coffee Chats with Leaders
- Wellness Programs
- Real-Time Performance Management
- Career Advancement Opportunities
- Tech Hiring Commitment – Helping to train, hire, and promote more technology professionals
- WFA (Almost!)
- Sick Days
- Generous Paid Parental Leave
- Manager Training
- Bi-weekly Townhalls
- Regional Holiday Celebrations
- Free Mindfulness Programs
- Community Give-back Celebrations
- Transportation Assistance for Night-Shift Employees
- Unwavering Commitment to Diversity
Company HQ
Austin, TX
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