Senior Software Implementation Consultant, Dayshape

• If you are technically minded and experienced in complex software implementation projects, data mapping and interested in improving resource management for professional services firms then we’d love to hear from you
• As a Workday partner, having previous experience implementing Workday would be beneficial
• Significant experience implementing complex SaaS and/or ERP solutions to enterprise customers, including Accountancy, Professional Services, Media Agencies or IT Consultancies
• Hands on experience configuring SaaS solutions and mapping data for integrations
• Strong customer facing skills, we need you to win their hearts and minds and hand-hold them through their Dayshape journey
• A consultative attitude and demonstratable experience providing solutions to customers requirements, for example, experience in a Business Analyst position
• You can contextualize the pain points in a customer’s business and understand how to apply and configure Dayshape to solve those
• A logical and analytical approach to problem-solving
• We are looking for someone who can hit the ground running, with boundless enthusiasm
• Experience mentoring less experienced members of the team
• Comfortable deputizing for a Project Manager

Desirable

• You will work on implementation projects with newly signed and existing customers. We have a process for onboarding our customers that guides each project but also need you to be independent and driven, analytical and keen to learn our product
• You’ll be an advocate for Dayshape, consulting and guiding customers to get the most out of our product. As a Workday partner, having previous experience implementing Workday would be beneficial
• Act as a liaison between business stakeholders and technical teams to gather requirements, design solutions, and ensure successful delivery of projects
• Collaborate with business units to understand their needs, translate them into configuration and data specifications, and drive the implementation of those solutions
• Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, input to Statement of Works and onboard customers to Dayshape
• Deliver comprehensive demos of Dayshape to new and prospective customers as part of the pre-sales and onboarding project process ensuring to contextualise how the product can be used to meet and improve their business process
• Advise customers how Dayshape should be configured for them to have the best possible experience from Day 1, and implement that configuration
• Understand and build workflows for Accountancy and Professional Services firms
• Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests
• Prepare and deliver customer train the trainer training
• Work with large complex data sets, you will be excellent at using at Excel
• As a senior member of the department you will:
• Support the Professional Services team with technical guidance
• Identify areas of improvement for customers and Dayshape rollout methodology
• Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practice ways of working