Customer Success Manager, Claroty
Industrial
$125-150k
+ Commission
More information about location
Extended IoT cybersecurity platform
Be an early applicant
Extended IoT cybersecurity platform
501-1000 employees
Be an early applicant
$125-150k
+ Commission
More information about location
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- This role requires a self-starter who is driven to create value at scale and can align with executives while mastering technical details
- The ideal candidate understands the complexities of IT and OT environments in the Industrial space and can translate that into measurable business outcomes
- You should also embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization
- Experience in managing large, complex customers at scale in IT/OT environments
- Ability to effectively translate complex technical details into clear, non-technical business strategy for executive stakeholders
- Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Excellent communication and presentation skills, online and in-person
- Highly organized with strong attention to details
- Bilingual Spanish or Portuguese candidates are a plus
What the job involves
- We are looking for a Customer Success Manager to own relationships with our high-impact Industrial enterprise customers
- Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey
- Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs
- Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority
- Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management
- Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities
- Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products
- Communicate new product features and services to customers and provide feedback to the business
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organizations providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deploye by hundreds of organizations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2024
$20m
LATE VC
Mar 2024
$100m
LATE VC
Total funding: $761.2m
Company HQ
Koreatown, New York, NY
Leadership
Benny Porat
(CTO)Former Researcher at NorthBit, and Research Team Leader for the Israel Defense Forces.
Galina Antova
(Chief Business Development Officer)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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