Customer Service Advisor, Dojo

Spanish & Italian Speaking

€27k

Bonus: Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform

Entry and Junior level

Barcelona

More information about location

3+ days a week in office

Card payment solutions for UK businesses

Job no longer available

Card payment solutions for UK businesses

1001+ employees

FintechB2CB2BPayments

Job no longer available

€27k

Bonus: Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform

Entry and Junior level

Barcelona

More information about location

3+ days a week in office

1001+ employees

FintechB2CB2BPayments

Company mission

To empower businesses to thrive in the Experience Economy, by creating the tools and technology that turn transactions into meaningful relationships.

Job

Company

Role

Who you are

Are you relentless, curious, and customer-obsessed?
We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Barcelonal
Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand
You will be fluent in both Spanish, Italian & English
You have a commitment to stellar service and a drive to grow
You excel at building relationships and communicating clearly
You have a proactive, can-do attitude and serious problem-solving skills
You are comfortable wearing multiple hats and juggling tasks efficiently

What the job involves

Hours: 39 hours per week with shifts ranging from 8 am to 11 pm Monday to Sunday (You’ll know your schedule at least 12 weeks ahead)
You’ll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop
Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
Deliver excellent customer service
Juggle various systems, both internal and external
Take on problems with a “Right First Time” attitude
Own up to challenges and see them through to the outcome
Help us get even better at what we do by sharing feedback and ideas for improvement

Application process

Start date: We'll kick things off with an induction group in August 2024

Our take

Dojo has been around for over ten years, after starting in 2009. In that time they have very much established themselves as a go-to partner for small businesses using card payments, allowing them to take control over the end-to-end payments process.

Its customer first strategy has made it a market leader, meaning it is handling more than £20bn in transactions each year. Since launching Dojo has grown to team of more than 950 and has even opened offices throughout the UK. On top of that, the company has become profitable, and is now looking to grow the team further and expand internationally, including in Ireland, Spain, France, and Italy.

The payments platform sector has become increasingly competitive as more and more entries to the market are trying to find niche spaces to play in. However, Dojo has not only established a foothold but has managed to grow its small business clientele over the years. It has set itself apart with its customer-first approach, building its product specifically to address the needs of customers and continuing to keep customers at the centre of every decision.

Steph

Company Specialist at Welcome to the Jungle

Insights

41% female employees

21% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (4.4)

Company

Company benefits

For your health: All employees are eligible for at least ‘single’ cover, fully-funded healthcare insurance with Vitality
For your growth: With a Talent Development team passionate about mentoring and internal mobility, we take your career as seriously as you do
For your wallet: Current enrollment contributions for employees is 5%, and employer is 3%. After you’ve been with us for five years, the employer % moves to 5%
For your mind: Keep your head in check with Spill, our new wellbeing service. It can help you feel at your best, every day
For your circle: Get together with social clubs, annual celebrations, on-site fitness classes, cook-a-longs, slack channels and more
or your commute: We’ll help you keep your travel costs down with a loan for your season ticket or the Cycle to Work scheme
For your family: Six months full paid maternity and 10 weeks baby bonding leave – our mat and pat schemes are some of the best in the business
For your getaways: From day one you’ll have 25 days of holiday (plus bank holidays), and that’ll increase by a day per year until you’ve got 30 days

Company HQ

Paddington, London, UK

Leadership

Jan Farrarons

(Co-Founder)

Peviouslya Director of Global Payments Inc before founding JudoPay, Capital on tap and Paymentsense.

George Karibian

(Co-Founder)

Serial entrepreneur. Also founded Euroffice, XLN Telecom, Capital on Tap and Judo Payments

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job