Operations Associate, Wayfair

Summer 2026 Start

$64k

Plus a joining bonus of $5,000

Boston

More information about location

4 days a week in office

A global online homeware marketplace

Be an early applicant

A global online homeware marketplace

1001+ employees

B2CRetailLifestyleMarketplaceInterior designFurnitureHome improvementeCommerce

Be an early applicant

$64k

Plus a joining bonus of $5,000

Boston

More information about location

4 days a week in office

1001+ employees

B2CRetailLifestyleMarketplaceInterior designFurnitureHome improvementeCommerce

Company mission

To help everyone, anywhere create their feeling of home.

Job

Company

Role

Who you are

Current Senior student pursuing an undergraduate degree in a relevant discipline with a 3.0 GPA minimum
You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future

Desirable

Excellent communication, both written and verbal
Collaborative mindset that thrives as part of a team
Data and process-oriented, demonstrated ability to continuously learn new tools
High attention to detail and proven ability to consider multiple priorities simultaneously
Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization
Drive to win and steer collaboration cross-functionally
Strong comfort level and appetite to use AI in daily workflow
Investment in the customer experience

What the job involves

Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
Work cross-functionally with a variety of teams across Operations
Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)

Our take

Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.

Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.

With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-14% employee growth in 12 months

Glassdoor (3.1)

Trustpilot (3.8)

Company

Company HQ

Prudential / St. Botolph, Boston, MA

Leadership

Niraj Shah

(Co-Founder & CEO)

Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.

Steven Conine

(Co-Founder)

Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.

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