Renewals Sales Specialist, Motorola Solutions
$50-55k
+ Incentive Bonus Plans + Employee Stock Purchase Plan
Travel: Estimated at 10-20%
Communication software for public safety & enterprise
Open for applications
Communication software for public safety & enterprise
1001+ employees
Open for applications
$50-55k
+ Incentive Bonus Plans + Employee Stock Purchase Plan
Travel: Estimated at 10-20%
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- 1+ years of experience in a sales, account management, marketing, or customer-facing role
- Proven experience in a renewals, inside sales, or customer success role highly desirable
- Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets
- Excellent verbal and written communication skills
- Proficiency in CRM software (Salesforce a plus), Microsoft Office Suite / Google Application Suite, and reporting software (Tableau a plus)
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team in a fast-paced environment
- High level of attention to detail and strong organizational skills
- Bachelor's degree in Sales, Business, Marketing, or a related field preferred
- High school diploma or equivalent
What the job involves
- The Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions
- Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions
- We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients
- We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability
- This role is focused on supporting Motorola Solutions’ Smart Application services, including, but not limited to SmartConnect, SmartProgramming, SmartLocate, SmartMapping, SmartMessaging, and Viqi Virtual Partner
- The Renewal Sales Specialist is responsible for managing the end-to-end renewal process for a portfolio of Motorola Solutions' Smart Application Services, which are software-based solutions that enhance critical communications and security ecosystems.
- This role is a vital part of the customer retention strategy, focusing on ensuring a high renewal rate while identifying and closing opportunities for upselling and cross-selling. The ideal candidate will be a proactive, detail-oriented, and customer-focused individual with a strong understanding of software sales and the ability to articulate the value of Motorola Solutions’ application portfolio
- Manage a designated portfolio of renewal contracts for Motorola Solutions’ Smart Application Services, including but not limited to public safety software and mission-critical applications
- Proactively monitor contract expiration dates and initiate renewal discussions with customers well in advance of the renewal deadline to ensure timely and effective renewal processes
- Prepare and deliver renewal quotes, contracts, and proposals in a timely and accurate manner
- Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
- Serve as the point of contact for renewal-related inquiries from customers and channel partners
- Build and maintain strong, positive relationships with key stakeholders and decision-makers within the customer's organization
- Collaborate with Account Executives and Customer Success Managers to ensure a cohesive and consistent customer experience throughout the entire lifecycle
- Identify and qualify upsell opportunities for additional licenses, features, or professional services during the renewal process
- Understand the customer's strategic goals and operational challenges to effectively position additional solutions that can help them achieve their objectives
- Maintain accurate and up-to-date customer and renewal data in the CRM system (Salesforce)
- Generate and analyze reports on renewal and retention rates and provide insights on portfolio performance to management
- Adhere to all sales processes, policies, and documentation requirements
- Develop and maintain a deep understanding of Motorola's Smart Application portfolio, including features, benefits, and value propositions
- Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
- Stay informed about industry trends and customer needs to demonstrate value
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasizes integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is opening a new R&D center in Cork, creating 200 jobs to advance land mobile radio technology. This investment supports its growth and innovation, building on its existing Irish presence and recent acquisition of Tetra Solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company HQ
West Loop Gate, Chicago, IL
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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