Account Manager, AirDNA
Uplisting, France
€45-50k
OTE
4+ days a week in office
Short-term rental data analytics
Job no longer available
Short-term rental data analytics
101-200 employees
Job no longer available
€45-50k
OTE
4+ days a week in office
101-200 employees
Company mission
To empower our customers to smartly grow their business.
Role
Who you are
- Success in this role requires strong industry knowledge, product expertise, and relationship-building skills to position Uplisting as a trusted partner in optimizing vacation rental operations
- 1+ years Account management experience in B2B or SaaS environment
- Full proficiency in English and French both verbal and written
- Strong Communicator – Confident and able to build strong relationships with clients while effectively handling negotiations
- Highly Organized & Detail-Oriented – Keeps accurate records, follows up diligently, and manages multiple tasks and customers efficiently
- Proactive & Customer-Focused – Anticipates client needs, regularly checks in on low-adoption accounts, and actively looks for ways to provide value
- Problem-Solver & Hands on – Thinks critically to assess customer challenges, interpret data, and provide timely, effective solutions
- Sales & Negotiation Skills – Comfortable upselling, overcoming objections, and identifying growth opportunities to increase revenue
- Team Player – Collaborates across teams, supports colleagues, and contributes to a positive, results-driven team environment
- Adaptable & Self-Motivated – Quick learner who takes initiative, welcomes feedback, and continuously improves performance
What the job involves
- The Account Manager is a key player in driving customer success and revenue growth at Uplisting. This role blends customer support, account management, and sales expansion to ensure a seamless client experience
- The JAM proactively engages with customers to maintain a 110% renewal rate, mitigate churn risks, and identify upsell opportunities
- Success in this role requires strong industry knowledge, product expertise, and relationship-building skills to position Uplisting as a trusted partner in optimizing vacation rental operations
- Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 30 days to address needs and issues
- Manage Renewals & Upsells: Proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR
- Monitor & Reduce Churn: Analyze churn trends quarterly, incorporate insights into QBR reports, and take proactive steps to mitigate risks
- Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use
- Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, escalate as needed, and focus on improving at-risk accounts
Application process
- First stage: Virtual interview with the People Team at AirDNA (Online-30min)
- Second stage: Meet the Hiring Manager (Online-30min)
- Final stage: Case Study + Meeting with SVP of Sales and Hiring Manager (45min)
- Ideal start date: April 2025
Our take
The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.
AirDNA leverages powerful machine learning algorithms to track the daily performance of over 10M property listings around the world, delivering invaluable insights into Airbnb hosts, rental managers, hoteliers, and investors alike.
Acquired by Alpine Investors in 2022, the company is now poised for even more growth, with access to more funding and a broader customer base. To stay ahead in the competitive market, the company will need to double down and is doing so with the recent acquisition of Uplisting, a leading vacation rental software provider. Blending its property management tools with AirDNA's data will help ensure it continues to lead the way in rental data and analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Generous Vacation Policy
- Continued Education Stipend
- Quarterly Team and Company Outings
- Hybrid Work Environments
- Language Classes
- Dog Friendly Offices
Company HQ
Union Station, Denver, CO
Leadership
Rohit Bezewada
(CEO)Joined AirDNA in 2024 as CEO. Alongside this, they are an Operating Executive at Alpine Investors. Previously they were the COO and CFO of Trucker Tools and worked in Investment Banking at J.P. Morgan and in Business Development at Uber.
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