Account Manager, AirDNA

• Success in this role requires strong industry knowledge, product expertise, and relationship-building skills to position Uplisting as a trusted partner in optimizing vacation rental operations
• 1+ years Account management experience in B2B or SaaS environment
• Full proficiency in English and French both verbal and written
• Strong Communicator – Confident and able to build strong relationships with clients while effectively handling negotiations
• Highly Organized & Detail-Oriented – Keeps accurate records, follows up diligently, and manages multiple tasks and customers efficiently
• Proactive & Customer-Focused – Anticipates client needs, regularly checks in on low-adoption accounts, and actively looks for ways to provide value
• Problem-Solver & Hands on – Thinks critically to assess customer challenges, interpret data, and provide timely, effective solutions
• Sales & Negotiation Skills – Comfortable upselling, overcoming objections, and identifying growth opportunities to increase revenue
• Team Player – Collaborates across teams, supports colleagues, and contributes to a positive, results-driven team environment
• Adaptable & Self-Motivated – Quick learner who takes initiative, welcomes feedback, and continuously improves performance

• The Account Manager is a key player in driving customer success and revenue growth at Uplisting. This role blends customer support, account management, and sales expansion to ensure a seamless client experience
• The JAM proactively engages with customers to maintain a 110% renewal rate, mitigate churn risks, and identify upsell opportunities
• Success in this role requires strong industry knowledge, product expertise, and relationship-building skills to position Uplisting as a trusted partner in optimizing vacation rental operations
• Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 30 days to address needs and issues
• Manage Renewals & Upsells: Proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR
• Monitor & Reduce Churn: Analyze churn trends quarterly, incorporate insights into QBR reports, and take proactive steps to mitigate risks
• Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use
• Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, escalate as needed, and focus on improving at-risk accounts

• First stage: Virtual interview with the People Team at AirDNA (Online-30min)
• Second stage: Meet the Hiring Manager (Online-30min)
• Final stage: Case Study + Meeting with SVP of Sales and Hiring Manager (45min)
• Ideal start date: April 2025

• Generous Vacation Policy
• Continued Education Stipend
• Quarterly Team and Company Outings
• Hybrid Work Environments
• Language Classes
• Dog Friendly Offices

The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.