Solutions Architect, Blend

• Experience: At least 3-4 years of experience in customer-facing solutions roles and experience designing solutions with knowledge of NodeJS, Typescript, Go, and other web technologies
• Technical Skills: Proficiency in system architecture and relevant technologies (CRM, Marketing, Analytics, SOR). Experience integrating using Restful APIs and SDKs. An understanding of architectural patterns (e.g., microservices, event-driven architecture, SOA)
• Technical Product Management Experience: A profile with a background in technical product management is ideal, given the need for early engagement with Product
• Problem-Solving: Excellent problem-solving, decision-making, and communication skills
• Technical Product Management Experience: A profile with a background in technical product management is a great fit, given the need for continuous engagement with product teams
• Experience leading technical discovery and requirement gathering workshops
• Low Code Tools such as Mulesoft

Desirable

• The Solutions Architect partners with both prospective and current customers, engaging early in the pre-sales stage
• This role focuses on understanding a client's core business objectives and technical requirements, then actively designing and documenting a complete solution prior to the contract being signed
• The Solutions Architect blends deep technical and product knowledge with business domain expertise to create an optimal solution
• This individual works cross-departmentally to write detailed Product Requirement Documents (PRDs) for new features and ensures a smooth handoff to the delivery team once the engagement is finalized
• Early Solution Discovery: Collaborate with sales, product and integration teams during the pre-sales stage to proactively identify solution requirements before the contract is signed
• System Integrations Expertise: Articulate how to integrate internal systems with third-party technologies to create a seamless and effective solution meeting customer needs
• Client Engagement: Lead client discovery sessions to capture client’s features, products, and customization needs. Create/present design and requirements documentation for client approval
• Cross-functional Collaboration: Work with Product Managers to validate any required customizations and ensure solutions adhere to guidance
• Write detailed Product Requirement Documents (PRDs) and champion any features that need to be built by the product team
• Project Handoff: After the contract is signed, hand off project details to the Delivery team to ensure smooth scheduling and planning