Partner Success Manager, Pearl

$75-85k

Mid and Senior level
Remote in US
Pearl

AI-powered dentistry solutions

Open for applications

Pearl

AI-powered dentistry solutions

101-200 employees

HealthcareB2BArtificial IntelligenceSaaSDentistry

Open for applications

$75-85k

Mid and Senior level
Remote in US

101-200 employees

HealthcareB2BArtificial IntelligenceSaaSDentistry

Company mission

To deliver AI solutions that elevate the global standard of care in dentistry.

Role

Who you are

  • Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
  • 3+ years in customer success, partner success, or a related role, preferably in a SaaS or integration-focused organization
  • Experience working with APIs and technical integrations is a plus
  • Strong relationship management and communication skills
  • Ability to create and deliver effective training materials and webinars
  • Proficiency in collecting and synthesizing feedback for product improvement
  • Problem-solving mindset with a focus on customer satisfaction

What the job involves

  • The Partner Success Manager is a pivotal role responsible for managing relationships with Pearl AI’s integration partners, ensuring post-sale support and long-term success
  • You will create tailored training content, deliver education, and foster collaboration to ensure partners are equipped to deploy and utilize Pearl’s platforms effectively
  • This role works cross-functionally with internal teams and directly with partners to optimize integration outcomes, enhance customer satisfaction, and reduce churn
  • Relationship Management: Serve as the primary point of contact for integration partners’ post-sale success and support teams, fostering strong relationships and alignment
  • Training and Enablement:
  • Develop and deliver tailored training content for partners to drive effective implementation, deployment, and utilization of Pearl’s platforms
  • Conduct training sessions for new partners on customer success, support best practices, and Pearl platform functionality
  • Collaborate with internal Training & Education teams to document best practices and create partner-specific training materials
  • Issue Mitigation: Proactively address and resolve issues with mutual customers by ensuring partners understand Pearl’s ecosystem, integration workflows, and escalation channels
  • Content Development: Create resources for Pearl’s internal Help Center tailored to integrated partners, providing clear guidance on implementation and support processes
  • Webinars and Updates: Host periodic webinars for partners to train them on new releases, features, and best practices
  • Feedback Loop: Gather feedback from partners and mutual customers, providing actionable insights to the Product team to improve the integration experience
  • API Optimization: Collaborate with partners to ensure they utilize Pearl’s APIs effectively, driving optimal integration and customer outcomes
  • Churn Mitigation: Support partners in understanding Pearl’s value proposition and implementing value realization strategies to minimize churn among mutual customers
  • Escalation Management: Act as an escalation point for at-risk or escalated customers, ensuring timely communication and resolution in collaboration with partner contacts
  • Key Performance Indicators (KPIs):
  • Adoption & Utilization: Measured by the level of adoption and engagement with Pearl’s integrated platform by partners and mutual customers
  • Churn Rate: Reduction in churn among mutual customers driven by partner-related integrations
  • Other Performance Indicators:
  • Training Effectiveness: Partner satisfaction with training sessions and resources provided
  • Issue Resolution: Timeliness and effectiveness of resolving escalated customer issues
  • Feedback Implementation: Quality and frequency of actionable feedback provided to the Product team

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Company

Company benefits

  • Healthcare: Our robust range of PPO and HMO offerings have your dental, vision, and general health covered from day-one
  • Ongoing learning: We want our team members to grow with us, so we invest whenever there's a chance to expand an employee's skill
  • Unlimited vacation: Maintain a healthy work and life balance with unlimited paid time off anytime you need to recharge
  • Home office: Wherever you call office, we make sure that you have all the technologies and supplies you need to succeed
  • Company gatherings: We work remotely but we play together at annual off-sites, regional team dinners, and virtual happy hours

Funding (2 rounds)

Jul 2024

$58m

SERIES B

May 2019

$11m

SERIES A

Total funding: $69m

Our take

There is an inconsistency in dentistry on how dental issues are diagnosed. Traditional methods rely heavily on a dentist's judgement, making it hard to ensure truly accurate results. This can lead to incorrect or missed diagnoses, affecting patients' care and trust in dental professionals.

To tackle this, Pearl uses advanced AI technology that helps dentists read X-rays more accurately and consistently. Its AI tools provide real-time assistance by offering clear, data-driven insights for better diagnoses that can be communicated more effectively to patients.

Its technology is approved for use in over 120 countries and is recognized as one of TIME's best Inventions. Recent backing fuels Pearl's plans to further develop its AI tools and expand its impact worldwide. This funding will also help create more features like 3D disease detection.

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Kirsty

Company Specialist at Welcome to the Jungle