Technical Support Engineer, Salt Security
API threat security
Open for applications
API threat security
101-200 employees
Open for applications
101-200 employees
Company mission
To protect every API in the world.
Role
Who you are
- This is a crucial role for Salt Security. We are looking for a high-energy individual who is passionate about solving critical security needs for our customers and delivering a top-notch customer experience
- You are obsessed with ensuring that our customers derive maximum value from their investment with Salt
- And you will only rest easy once your customers are successful
- You are easy to work with, love to take on new challenges, and working cross-functionally is second-nature to you
- This is a hands-on role and you are expected to learn the Salt Product and related technologies quickly
- Your cybersecurity / cloud infrastructure / orchestration knowledge and experience will help cement your credentials and allow you to do exceedingly well with our customers
- If you are someone who likes to dive deep and be at the front lines with customer support, you'll have a blast in this role
- Have the ability to work on rotation
- 5+ years of technical support experience preferably with an enterprise SaaS provider
- 5+ years of DevOps or Linux Sys Admin experience
- Strong customer service skills and communications skills with a “customer first” attitude
- Experience in working with help-request tracking and reporting tools (ticketing system)
- An understanding of HTTP protocol details, Postman, etc
- Technical background in network security, API ecosystems, AppSec, WAF, WAAP, RASP, or similar security products
- Strong experience in AWS/Azure/GCP, K8, Docker, or other containerization technologies
- Plus points for certifications in any of the above
- Experience with collaborating with software developers in the creation of programs for their organization
- Hands-on technical experience for support/operations and related skills like:
- Evaluating, troubleshooting, debugging, and identifying the root cause in a timely manner
- Flexibility to work an on-call rotating schedule that requires night and weekend availability
- Bachelor's degree or higher: preference for computer science, engineering, cybersecurity, or related degrees
What the job involves
- Provide best-in-class technical support to customers via email, via chat, and, sometimes, via virtual meetings. We trust you’ll bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers
- Work directly with customers to assist in managing and addressing Salt deployment issues and understanding Salt Dashboard alerts and notifications
- Provide advanced problem management, troubleshooting, root cause analysis, and internal escalation management to resolve customer problems efficiently
- Uncover the most critical places where better documentation would ease the customer experience. Identify these topics and create, and update customer support articles/documentation as they evolve
- Guide our customers both during and after technical implementation and ensure they continue to receive progressively high value from Salt. Be customers’ trusted partner in securing their APIs
- Use troubleshooting skills to perform lab replications, research more difficult problems, test engineering-provided fixes to ensure the solution resolves the customer's problem
- Be able to provide detailed customer-centric feedback and work with Product and R&D on issues and feature escalations and prioritization
- Ability to manage a high work volume with time-bound constraints and prioritize/communicate with internal team members about changing priorities
Our take
In today’s digital economy, APIs are the direct gateway to companies' most important data and assets. Almost all businesses are subject to API-related security issues, and they need to mitigate the risk of rising attacks. Salt Security has developed an API threat protection solution using machine learning and artificial intelligence.
CEO Roey Eliyahu is the pioneer behind the company's market-only patented security solution, which differentiates it from other security service offerings. Eliyahu's achievements and dedication to API security prompted his inclusion in the 2021 Forbes 30 Under 30 Enterprise Technology listing.
API abuses have gone from an uncommon to one of the predominant attack vectors for cybercriminals looking to breach a company's security. The sophistication of these attacks has increased in step with their prevalence. Salt Security will need to continually innovate to stop API attackers from succeeding. Its recent launch of Pepper, an AI-powered knowledge-based assistant for API security is an example of how the company will facilitate wider access to its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2022
$140m
SERIES D
May 2021
$70m
SERIES C
Total funding: $270.2m
Company values
- One Team: Each team member plays a crucial role in our company's success. We win as a team. We are collaborative, transparent, aligned and always care about each other
- It's all about our customers: We constantly adapt to exceed our customers expectations. We are their trusted partner. Creating value is our reason for being
- Keep it positive, focus on the solution: We assume positive intent especially through difficult situations. We are respectful, professional, and above all - focused on solving the problem
- Make it easy: We strive for simplicity in everything we do. We make it easy for our customers and each other
- Move with speed, get it done: Speed is a business strategy. We own it, we are accountable and above all - we move fast and deliver with quality
Company HQ
Palo Alto, CA
Articles
Leadership
Roey Eliyahu
(Co-Founder & CEO)Roey worked in the Israeli Defense Force for over 3 years in Cyber Security, before working at Cigol Digital Systems for a year. They left this role as CTO of Eshkol College - which they founded - in December 2015 to co-found Salt Security the following January.
Michael Nicosia
(Co-Founder & COO)Before co-founding Salt, they served as the COO of Adallom. Prior to that, they were the Vice President of Sales at AppSense and Liquid Enquiries and also a Senior Director at Citrix Systems.
Share this job
View 4 more jobs at Salt Security