Associate Member Support Specialist, Hinge Health

Musculoskeletal (MSK) conditions are prime concerns for individuals and employers. In fact, 1 in 2 Americans experience some form of back and joint pain. Hinge Health has created a platform that brings treatment providers and patients together in order to prevent, treat and rehabilitate a variety of MSK conditions.

• Put members first - Hinge Health focuses first on creating a magical experience for its members, then on the enterprise customer, and finally on what makes business sense. The order matters
• Create trust - Hinge Health checks its ego at the door and collaborates to help its entire team be successful. It's honest and transparent, and it honors commitments
• Learn it all - Hinge Health isn't a know-it-all. It prioritizes truth over being right, welcomes contrary opinions, and continues to challenge itself to get better every day
• Communicate effectively - Hinge Health communicates in ways that convey both clarity of thought and rigour while being concise — be that via prose or visual aids
• Innovate and take risks - Hinge Health takes smart bets and de-risks unknowns quickly and efficiently. It knows that it has to lose some bets to make big leaps towards the future it envisions. It thinks big and is willing to challenge the status quo
• Think long-term - Hinge Health understands that great big trees start from small seeds nurtured over many years. It doesn't sacrifice long-term value for short-term results
• Make results happen - Hinge Health measures outcomes by results and impact, not actions or good intentions. It says no to a lot of important opportunities to put maximum resources behind the few initiatives that will really move the needle
• Lead at all levels - Hinge Health excels at high-level strategy and values the intuition that comes from spending time with the details. It effectively allocates its time between the two and can tell when something needs closer attention, especially when metrics and anecdotes don't align
• Act like owners - Hinge Health shows good judgment in allocating resources in a way that's best for the company, not just its own teams. It has high standards because its name is on the door

Total funding: $825.8m