Client Success Manager, Big Health
$100-120k
+ Equity
Digital mental healthcare portal
Job no longer available
Digital mental healthcare portal
101-200 employees
Job no longer available
$100-120k
+ Equity
101-200 employees
Company mission
To help millions back to good mental health.
Role
Who you are
- The ideal candidate will also help develop best practices and take on strategic projects that will benefit the Client Success organization and the company as a whole.
- A minimum of 3+ years of enterprise account management experience
- Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
- Ability to act proactively to influence key stakeholders and drive decisions
- Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail oriented, thorough, creative and analytical approach will be critical to yours and your client’s success
- Clear, collaborative communication skills, and a willingness to support your Big Health team
- Ability to tell a compelling story through PowerPoint and Excel presentations
- An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred
- Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Customer Success Manager!
What the job involves
- The Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners
- You will have the opportunity to work closely with internal teams from across the company to support your clients, including Enrollment Marketing, Finance, Legal, Data, Product, Sales and more
- Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
- Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations
- Prepare reporting for and lead monthly client meetings, and manage follow-ups in a timely manner
- Think strategically and work cross-functionally to troubleshoot client requests
- Take responsibility for up-sell opportunities and contract renewals
- Become a product expert and internal champion for clients as we improve our products
- Analyze and report on program engagement and outcome metrics
Our take
Mental health has accelerated as a topic in public discussion over the past decade, leading to the rise of products such as Calm and Headspace, promoting positive mental health through meditation and quality sleep. Big Health delivers digital therapeutics for the most prevalent mental health conditions, beginning with "Sleepio" for insomnia, and "Daylight" for anxiety.
There are many products competing to become part of our daily routine for sleep and mental well-being, with some taking a more scientific approach than others. Big Health's products are scientifically backed, with its main product Sleepio being proven to help for sleep and mental health. The company's main selling point is that goals are personalized as the product learns about each user, delivering unique experiences for different people.
Given the complexity of mental wellness, there should be plenty of space for new techniques/products for years to come, meaning that Big Health should be afforded plenty space to grow. The company has taken the approach of selling to businesses (so it can provide the product to its employees) - a smart strategy as individuals aren't yet used to spending large amounts on mental well-being.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2026
$23.7m
LATE VC
Jan 2022
$75m
SERIES C
Total funding: $153m
Company benefits
- Health care: We provide 100% employee coverage for medical, vision, and dental. Plus, free access to Sleepio for poor sleep, Daylight for worry and anxiety, Spark Direct for adolescent depression, and additional mental health benefits.
- Time off: We take balance seriously. 20 vacation days per year (accrued monthly), 9 federal holidays, and end-of-year company closure between Christmas Day and New Year’s Day. Up to 10 sick days per year.
- Professional development: Employees receive a $1k USD or £800 stipend.
- Retirement savings: US Employees are eligible to participate in a 401(k) program with company match, and UK employees receive a pension program with NEST.
- Team building: Apart, but never alone. We host an annual Summit in-person at our SF HQ (virtual when needed), and regular social events to keep bonds strong.
- Family: Employees are eligible for parental leave on day one. Dependents are eligible for 50% coverage on our medical, vision and dental plans, plus access to Sleepio, Daylight, and Spark Direct.
Company HQ
Financial District, San Francisco, CA
Leadership
Colin Espie
(Co-Founder & Chief Scientist)Previously, Colin was a Senior Clinical Psychologist at NHS Greater Glasgow and Clyde, Clinical Director/Consultant Clinical Psychologist at the NHS. He is currently a Professor of Sleep Medicine at the University of Oxford.
Jenna Carl
(CMO)Jenna joined Big Health in 2016 as a Medical Director, moving into the role of VP of Clinical Development & Medical Affairs in 2019 and CMO in 2021.
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