Support Engineer, Warp
$105-140k
+ Equity
Rust-based coding terminal
Job no longer available
Rust-based coding terminal
21-100 employees
Job no longer available
$105-140k
+ Equity
21-100 employees
Company mission
To re-create the command line as a modern app, making a more usable, humane and, ultimately, more powerful CLI for everyone.
Role
Who you are
- Excellent debugging and troubleshooting skills
- Strong work ethic and great organization
- Basic knowledge of AI-driven development, shells and terminals
- Ability to work independently and yet are happy to regularly update teammates
- Good customer-facing skills (patient, friendly, empathetic)
- Strong written communication skills
- Plus: 1+ years of coding experience
- Plus: Prior experience in developer tools
- Plus: Prior experience as a support engineer
What the job involves
- We’re hiring a Support Engineer to provide world-class support to any user experiencing issues with Warp and to surface issues to the team
- User feedback forms the basis for how we prioritize work at Warp. Your work will be crucial in shaping our roadmap
- This is an opportunity to work on the Agentic Development Environment, the future of how software engineers work. You will get to interface with passionate developers from all walks of life and backgrounds, and help them succeed in using Warp
- Warp also gives you a chance to work on a tool you already use daily. You’ll also get to work on a fast moving project right from day one and help shape our company culture
- As a support engineer, your job will be making sure that every early user of Warp has an incredible experience interacting with our team whenever they have feedback or issues with the product
- Provide timely response to every user issue across all our feedback channels including Discord, GitHub Issues & Discussions, Slack and email
- File and sync user issues into our internal tracking system (linear)
- Update troubleshooting instructions in our documentation so users can help themselves, and help train our AI-support tool
- Reproduce bugs and list down test cases for every issue before they make it to engineering
- Help create summary of top user issues at our team meetings
- Update users when their issues have been resolved by engineering
- Organize public facing user issues so that issues are
- Automate the feedback collection and response process to be more scalable (e.g. using Front or setting up a user forum)
Our take
Despite the growing importance of coding, coding terminals have been underserved by innovation in recent years. Warp solves this problem by developing and delivering a cutting-edge command-line terminal.
Warp is made up of former Google, Adobe and Dropbox developers who have identified the need for a modernized coding terminal. The company's Rust-based terminal improves productivity and efficiency among developers without sacrificing security. For this reason, it is now trusted by some of tech's most prolific developers.
Warp is working hard to bring its app to a number of operating systems, which will allow it to scale its customer base further. This will be vital if the company is to gain a headstart against other terminal developers. It has also raised significant funding over the years to support its growth.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2023
$50m
SERIES B
Apr 2022
$17m
SERIES A
Total funding: $73m
Company benefits
- Medical, dental, vision coverage
- Ergonomic office equipment
- Equity
- Flexible work locations
- 20 paid-time-off days
- Twice-a-year retreats
Company HQ
Nolita, New York, NY
Leadership
Zach Lloyd
(Founder & CEO)Previously worked as a Principal Engineer at Google, and was Co-Founder and CTO of SelfMade. Served as Interim CTO of Time.
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