Senior Account Manager, The Adaptavist Group
Digital transformation technology provider
Be an early applicant
Digital transformation technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To deliver innovative software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Role
Who you are
- Experience in a comparable Account Management role
- Must have experience of Technology and SaaS
- Experience working with both Public and Private sector clients
- Skilled in building rapport, client trust, and developing long-term relationships
- Ability to work seamlessly in a team-oriented environment as well as individually
- Ability to handle a variety of tasks independently and efficiently
- Proactive, persuasive, energetic personality
- Detail-oriented and clear communicator with superior organisation skills
- Strong communication skills and confidence in working with stakeholders at all levels
- Knowledgeable in a wide variety of ecosystems including Atlassian, Gitlab and Monday.com
- Fluent in German and English is essential
What the job involves
- The Senior Account Manager will be the primary relationship owner of a strategic group of key accounts, and be responsible for retention and growth within that account portfolio
- The Senior AM will focus not only on growth and retention, but will also be pivotal in providing a strategic view and insights of their accounts to the Adaptavist Group
- These strategic activities will support various initiatives across multiple departments including marketing, sales, licensing, professional services, and client services
- Using strategic and key account management practices, the Senior AM will ensure that the Adaptavist Group delights its customers by using consultative business development practices to achieve and maintain a trusted advisor status within its portfolio
- In addition to using a consultative sales approach, the Senior AM will be responsible for working directly with the client externally and collaborating closely with various key stakeholders that will support the execution of strategic activities identified in high-level account plans
- The Senior AM will also act as the key point of contact between the client, various lines of business and multiple key stakeholders across the Adaptavist Group to ensure the client has an unparalleled customer experience
- The role needs to have a broad scope of knowledge of the Adaptavist Group offerings in line with our strategic focus
- Creates strategic account plans within identified key accounts/customers to assist in budgeting and setting KPIs using various internal and external data sources
- Plans, develops and executes tactical actions within key accounts that support account plan outcomes and KPIs
- Plans and executes value monthly/quarterly business reviews with customers to ensure key account retention and customer satisfaction
- Demonstrate and execute regular consultative sales conversations to acquire and maintain trusted advisor status with their accounts
- Act as the primary point of contact on key accounts for issues, escalations, questions and requests and coordinate with appropriate internal and external stakeholders accordingly
- Fills and maintains a healthy sales funnel and pipeline within existing key accounts to grow share of wallet with current customers
- Leads comprehensive business discovery conversations to shape complex problem statements for customers that are derived from a higher level understanding of the key account’s unique business challenges
- Coordinates internal resources across multiple Adaptavist lines of business to proactively solve sales obstacles and customer challenges
- Coaches and guides standard level Account Managers on growth strategies and business analysis
Our take
The Adaptavist Group is a leading player in the Atlassian ecosystem, which provides software for software developers. The Adaptavist Group helps companies develop modern, adaptive approaches to development, deployment, and application lifecycle management to augment the Atlassian experience.
With Atlassian itself being founded in 2002, and The Adaptavist Group following soon after in 2005, the company firmly established itself as a key player as Atlassian went on to become a titan in the software development industry. Adaptavist’s reach is correspondingly global, and it services over 75% of the Fortune 500.
The Adaptavist Group is leveraging the global boom in software development. Its strategic expansion into the growing DevSecOps market, for example, through partnering with Sonatype, sees it unlock involvement in an industry expected to reach a $6.5 billion valuation by 2025. With this expansionist approach, The Adaptavist Group has aligned brands including Agility, Gravity Works and Veniture under its umbrella and has been consistent in its launching of tools. Its reputation as a leading industry player propels a dynamic and hugely lucrative upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
18% employee growth in 12 months
Company
Employee endorsements
Autonomy
"Autonomy is one of the core Adaptavist values. We are all treated as responsible adults from day one and continuously demonstrate that placing trust..."
Company benefits
- Flexible working, suit your personal needs while maintaining your job responsibilities
- Employee donation scheme with AdaptaKind, making an impactful change in the world through company-matched charitable giving, fundraising and volunteering.
- Online streaming service - Whether you're a Disney fanatic, an Audible enthusiast or a Netflix nut, there should be something for all!
- Calm app subscription. Calm is the number 1 app for sleep, meditation and relaxation.
Company values
- Trust from day one - At The Adaptavist Group, trust is at the core of everything we do. We believe in our team's ability to work flexibly from anywhere, and we deeply value the trust that forms the foundation of our relationships with clients. Our commitment to privacy and security is unwavering, ensuring that we create a safe and supportive environment for everyone
- Teamwork - We admire individual talent, but we believe it’s even more powerful when combined with teamwork. With a global team of over 1,000 people, we know that every single person at The Adaptavist Group plays a vital role, and that nothing we accomplish happens in isolation
- Pragmatism - We value being practical, confident, and flexible over being rigid or stuck in our ways. Trust is key to how we work—we don't rely on strict rules or processes, but focus on what matters: achieving great results and getting the job done well
- Humility - We’re proud of what we do, but we stay grounded and let our work speak for itself. We approach everything with quiet confidence and, when we make mistakes, we own them and see them as chances to learn and grow
- Curiosity - We know we don’t have all the answers, and we understand there’s more than one way to get things done. We’re always open to fresh ideas and welcome the changes they might bring. Curiosity and a passion for innovation have fuelled our growth
Company HQ
London, UK
Leadership
Worked as a Senior Security Consultant for Barclaycard, and was Director of WTG. First joined Adaptavist as a Board Advisor, and was made CEO in 2010.
People progressing
Reece joined TAG as an Associate Software Engineer in May 2019. Within 5 months, they advanced to Software Engineer, then to Senior in under two years, and by September 2024, became Staff Engineer.
Sarah joined TAG as a Project Manager in 2017 in the Toronto office. They found their true calling in Sales and made an internal move a couple of years later and have since advanced to become a Strategic Sales Executive.
Rodrigo initially worked with TAG as a Contractor before joining the UK team permanently as a Commercial Operations Analyst. Since then, they moved to the Madrid office as a Business Operations Manager.
Diversity, Equity & Inclusion at The Adaptavist Group
Emma Weston (Head of People Experience)
- We know that, historically, the tech sector has felt out of reach or even unwelcoming to many people. At The Adaptavist Group, we're committed to changing that. It's our people who make our success, and we believe that a diverse community—one where everyone feels respected, included, and valued—makes us stronger, more innovative, and more creative as a whole.
- We have created an environment that accommodates and supports people from all backgrounds, offering flexible ways of working and workplace benefits that are genuinely helpful, as well as keeping an open dialogue and welcoming feedback on these topics.
- Whether you've worked in tech for your whole career or this is a brand new direction for you, your experience and skills are valuable to us. We need fresh perspectives, forward thinkers, and problem solvers. We see the whole person, and we hire people who we believe will make a positive contribution to our community.
- We welcome applications from people of all backgrounds, and particularly those who are often underrepresented in our industry, such as women and people of colour.
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