Reward Programme Partnerships & Operations Analyst, LUX Rewards

£34-38k

OTE

£30k

BASE

Entry and Junior level

London

4 days a week in office (WeWork offices, Victoria and Waterloo)

Connecting top brands to customers through smart, card-linked rewards partnerships

Job no longer available

Connecting top brands to customers through smart, card-linked rewards partnerships

1-20 employees

FintechHospitalityRetailB2BBankingMarketplaceMarketingPaymentsAnalyticsSaaS

Job no longer available

£34-38k

OTE

£30k

BASE

Entry and Junior level

London

4 days a week in office (WeWork offices, Victoria and Waterloo)

1-20 employees

FintechHospitalityRetailB2BBankingMarketplaceMarketingPaymentsAnalyticsSaaS

Company mission

To help businesses to gain and retain high spending customers, through the use of innovative card linked reward scheme technology.

Job

Company

Role

Who you are

You enjoy working with data, processes, and operational detail
You are highly organised and notice when numbers or processes do not quite add up
You are confident communicating with internal teams and external partners
You are comfortable leading calls with partners and taking ownership of discussions
You are practical, proactive, and focused on delivery
You are strong in Excel, including vlookups, pivot tables, and basic modelling
You are interested in fintech, loyalty and how businesses scale behind the scenes

Desirable

Experience with Power BI, SQL, or Python is a bonus but not required

What the job involves

Take ownership of operational relationships with selected banks, publishers, and partners
Act as a reliable day to day contact, ensuring partners receive clear communication and high quality operational support
Confidently lead partner calls and discussions, including walking through reports, addressing issues, and agreeing next steps
Build strong working relationships through consistency, attention to detail, and delivery
Identify operational or data issues early and work cross functionally to resolve them
Contribute ideas to improve how partners are supported as scale and complexity increase
Own and run core operational processes across merchant onboarding, partner delivery, and ongoing support
Help document, standardise, and improve processes so they scale effectively
Maintain clean, accurate merchant and partnership data
Perform operational checks and controls to ensure accuracy across partner delivery and reporting
Work closely with the Sales team to ensure smooth handover from deal to live offer
Conduct gap analysis to support merchant expansion into new channels
Play an active role in strengthening and evolving our operations as LUX continues to scale
Produce and review regular reporting for partners
Carry out data validation checks to ensure accuracy and consistency
Investigate discrepancies, anomalies, or partner queries and see them through to resolution
Identify recurring issues or inefficiencies and help improve underlying process

Application process

1. Apply with you CV
2. Initial video interview
3. Assessment Centre

Salary benchmarks

Our take

Discount schemes are a common tactic to entice new customers to a business, but for brands that rely on maintaining a high-end profile, this can have a negative effect on their image, which may reduce client interest. LUX Rewards (a Lyfe Technology company) provides premium reward schemes for these businesses to reach and engage with new and high-value customers, without damaging or devaluing their brand.

Companies can enrol easily, gaining quick access to premium customers with no technical integration or employee training needed, whilst consumers access the reward scheme via a mobile app, which provides card linking for a seamless experience.

LUX Rewards has raised considerable investment and participated in a number of accelerator programmes. The company has seen significant growth across the UK as it continues to build its list of partnered businesses.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

May 2023

$6.1m

SERIES A

Nov 2019

$0.4m

SEED

Total funding: $6.6m

Company benefits

Be part of a growing, exciting tech startup that’s moving fast and has huge potential to shake up the rewards scheme industry
Flexible working schedule
Work from WeWork’s across London, where perks include free Barista, table tennis, table football, beers, and more on tap every day (free), meeting rooms, call booths, comfy areas, and cosy areas
We also have access to WeWork offices worldwide. As and when you’re smashing the role, there may be opportunities to remote work from these other locations
Access to Private medical insurance
25 days holiday plus bank Holidays (after probation)
Monthly team socials - darts, mini golf, escape rooms and more

Company HQ

Victoria, London, UK

Leadership

James Courtney

(CEO)

CEO of Lux. Co-founded ChatTaxi. Previously an AI Strategist at Filament AI.

Ash Dey

(COO)

COO of Lux. Board Trustee at Chance UK. Former Infrastructure Consultant at Accenture.

Tom Munday

(CCO)

CCO of Lux. Co-founded PYRO & Ex-IBM.

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