Customer Solutions Consultant, Spiff

• 3-5 years of professional experience in the commission and or accounting industry
• Highly analytical thinker with an innate ability to mentally map complex systems
• Ability to navigate complex excel models
• Professional. Internally Spiff is a startup, and it is awesome. Externally, it's important that customers see that fun, but as a Fintech startup, working with senior members of management at some of the biggest brands in the world, every interaction needs to be fast, professional, succinct, and intelligent
• Self Starter. We're working on building solid materials, and resources for new hires; but as a young startup, we're not there yet. We need people that enjoy ambiguity, and space to succeed without a lot of direction
• Strong verbal and written communication skills
• Reliable. Since your work will represent much of the first experience a customer has with Spiff, you must be able to perform your work and manage your projects to complete them in a timely manner
• Detail oriented - you must be able to notice small details and fit them within the larger picture

Desirable

• You will work closely with our customers after their onboarding process has been completed, and be available as a technical resource on an ongoing basis to ensure that their systems are integrated successfully with our app, their commission logic has been constructed accurately, and to facilitate further learning and training of the system
• Work with Customer Success Managers to identify customers who require additional training and or resources in order to fully utilize the Spiff platform and create actionable learning paths to accomplish milestone objectives
• Engage directly with customers in a mentorship capacity as they require help navigating the more technical aspects associated with maintaining or updating their instance
• This will often involve meetings with customers where you will provide specific instructions related to their unique challenges they are working to find solutions for
• Build or update small components of existing clients’ commission logic. These changes generally impact a small percentage of the overall commission fields
• Provide consultative services to our internal Support team for highly technical customer cases
• Help develop internal processes focused on improving our customer’s adoption rate and improving team efficiency