Retention Team Lead, Aura
$23-26/hour, plus commission and performance Bonus
Digital security company
Job no longer available
Digital security company
1001+ employees
Job no longer available
$23-26/hour, plus commission and performance Bonus
1001+ employees
Company mission
To make comprehensive digital security that's easy to use and accessible to all.
Role
Who you are
- Proven experience in inside sales with a track record of meeting or exceeding targets
- Previous experience in a leadership or mentorship role is highly desirable
- Excellent communication, interpersonal, and coaching skills
- Strong organizational and time-management abilities, with the ability to prioritize tasks effectively
- You're self motivated and know how to push yourself and a team to achieve goals
What the job involves
- As we continue to grow, we are seeking a talented individual to join our team as an Inside Sales Team Lead on the retention team
- As the Retention Team Lead, you will play a pivotal role in driving the success of our retention team while continuing to contribute as a customer loyalty representative
- This unique position will require you to balance your responsibilities between leading and mentoring team members and continuing to actively engage in retention activities
- Provide guidance, support, and mentorship to a team of customer loyalty representatives
- Lead by example through your own performance, demonstrating best practices and strategies to achieve targets
- Conduct regular one-on-one meetings with team members to review performance, provide feedback, and set development goals
- Utilize Gong during one-on-one meetings and throughout the week to listen to and provide feedback for team members calls
- Collaborate with the sales manager to develop strategies, set targets, and implement initiatives to drive team success
- Foster a positive and motivating work environment that encourages teamwork, collaboration, and continuous improvement
- Continue to crush it in your retention role and show the team what is possible
- Master evangelizing Aura's story and mission to “create a safer internet” for individuals and families
- Full comprehension of Aura's product catalog and how they protect our customers
- Consult with customers on best practices to better protect their online identity and digital assets
- Achieve or exceed monthly quotas
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for our customers
Our take
Aura provides digital security solutions at both individual and enterprise level. An amalgamation of five businesses (including Intersections Inc, an identity theft solutions provider established in 1996) Aura brings together decades of experience in the security space.
Aura offers a range of plans to help businesses and consumers keep their data safe, with protection from identity theft, online financial theft and protection of technology and devices. It's a competitive space, with rivals including IDShield and IdentityForce. However Aura's combined experience in the field and the constantly increasing online security threats (for instance, catfishing - a scam where the perpetrator adopts a fictional persona to obtain personal information , financial gain or to lure someone into a relationship has doubled in frequency in the last 5 years) means there has proved to be plenty of room for the company to carve out space for itself in the market.
Aura's acquisition of the Pango Group in 2020 has proved to be profitable for the company, giving it access to more digital security verticals and helping to generate 35% year on year growth. It is continuing to scale the business, hiring more talent to make this a possibility.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2025
$140m
SERIES G
Jun 2023
$22m
ANGEL
Total funding: $662.7m
Company benefits
- Take time off when you need it, with unlimited time off
- Care for your family with primary caregiver leave
- Comprehensive coverage across medical, dental, and vision insurance
- Competitive compensation, 401(k), tuition assistance, HSA contribution
- Support your community with volunteer time off
- Our hybrid work model allows our All-Stars to split time between the office and home
- Free access to Aura's family account: All employees are given a free subscription to Aura
- Wellness events: Free access to PepTalk (expert talks involving all things wellness and more), a Slack channel (#Wellness) full of encouraging Aura All-Stars, and support for you and your families by providing resources, events, and programming surrounding mental, physical and financial wellbeing
- Volunteer opportunities: 8 hours of paid time off per quarter
- Company-wide networking opportunities: Coffee chats with leaders and teams, speed-networking events via Zoom, fun and resourceful Slack channels, and more
- Learning and development opportunities: Free access to LinkedIn Learning, a variety of skill based workshops, leadership development programs, and more
- Employee assistance programs: Financial assistance, legal referrals and consultations, and more
Company HQ
Financial District, Boston, MA
Leadership
Hari Ravichandran
(Founder & CEO)Hari founded Endurance International Group in 1997, where they worked as CEO until 2017. Having undertaken an MBA at the Wharton School, they founded Auru in August 2017, and then Jump Ventures in June 2018.
Share this job
View 2 more jobs at Aura