Customer Success Manager, First Resonance
$105-135k
+ Equity + Commission
Factory operating system for manufacturers
Posted today
Factory operating system for manufacturers
21-100 employees
Posted today
$105-135k
+ Equity + Commission
21-100 employees
Company mission
First Resonance's mission is to empower those who are building the future.
Role
Who you are
- Bachelor's degree in Business Administration, Marketing, Engineering, or related field
- Proven experience in a customer-facing role, such as customer success, account management, or sales
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
- Solid understanding of manufacturing processes and familiarity with industry trends and challenges
- Experience working with software-as-a-service (SaaS) products is highly desirable
- Excellent problem-solving abilities and a proactive, solution-oriented mindset
- Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment
- Willingness to travel occasionally to visit client sites as needed
What the job involves
- First Resonance is seeking a dynamic and customer-oriented individual to join our team as a Customer Success Manager
- The Customer Success Manager will play a pivotal role in ensuring the successful adoption and utilization of our software solutions by our clients
- This role involves building strong relationships with customers, understanding their needs and challenges, and guiding them towards maximizing the value they derive from our products
- Customer Onboarding: Project manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions into their manufacturing workflows
- Relationship Management: Develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities
- Product Adoption: Proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they are maximizing the value of our solutions
- Customer Advocacy: Advocate for the needs and requirements of customers internally within First Resonance, ensuring their feedback is heard and incorporated into product development and improvement efforts
- Renewals and Expansion: Work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling
- Issue Resolution: Act as a liaison between customers and internal technical support teams to facilitate the timely resolution of any issues or concerns raised by clients
- Training and Education: Conduct training sessions and workshops for clients to enhance their understanding of our products and capabilities, empowering them to leverage our solutions effectively
Our take
First Resonance was co-founded by a former SpaceX engineer to offer manufacturers end-to-end software to create any modern hardware, from electric or aerial vehicles to satellites or robotics.
Since founding in 2018, the company has amassed a growing list of extremely impressive customers including satellite manufacturer Astranis, aircraft automation startup Reliable Robotics, and the NYSE-listed Joby Aviation, which intends to operate an air taxi service with its fleet of electric aircraft.
The complexity of the operations that First Resonance’s customers are undertaking speaks to the value of the startup’s OS, especially when it comes to things like part traceability, collaboration, supply chain, and data analytics. The company has secured significant investment, as well as generating impressive interest from the industry, which all suggests it will continue to grow as time goes on.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2021
$14m
SERIES A
Dec 2020
$3.5m
SEED
Total funding: $17.5m
Company benefits
- Medical, dental & vision
- Generous life and disability insurance for you and your family
- Flexible PTO
- 401K retirement plan with employer match
- Other financial benefits and services to give you financial peace of mind
- Up to 16 weeks of parental leave
- Equity
- Flexible spending accounts
- Work-from-home setup
- Remote & hybrid options (role dependent)
- Amazing office in Downtown LA
Company values
- We are one team.
- We are all owners.
- We are transparent.
- We are secure.
- We are data-driven.
- We are technical.
- We are customer driven.
Company HQ
Los Angeles, California
Articles
Leadership
Karan Talati
(CEO)Former SpaceX Manufacturing and Software Engineer, and former Data Engineer at Sense360. Before this, they interned in Advanced R&D Engineering at Samsung Electronics and in Mechanical Development for Motorola Mobility.
Neal Sarraf
(CRO)Investor and former OnDeck Fellow, who previously worked in Corporate Development & Strategy for Uptake. They also worked in Investment Banking for William Blair, and Strategy Consulting for PwC.
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