Creator Community Manager, Soar With Us

• You have a genuine passion for creators, community building, and social platforms - especially TikTok and the world of short-form content
• You’re a natural communicator who can motivate, educate, and connect with creators in an authentic way
• You’re organised and proactive, able to balance daily engagement with long-term strategic projects
• You have experience (or a strong interest) in community management, influencer marketing, or creator partnerships
• You’re confident working across multiple systems and tools (Circle, Notion, Google Sheets, Airtable, etc.) and love building structure into creative environments
• You bring energy, empathy, and initiative — turning ideas into systems and systems into results

Desirable

• Reports to: Head of TikTok Shop
• We’re looking for a proactive and highly organised Creator Community Manager to lead the growth, engagement, education and impact of our group
• This is a pivotal role for someone who lives and breathes creator culture
• Blending community management, education, content creation and strategy to build the most vibrant creator ecosystem in the UK
• You’ll work closely with our Creative Operations, Account Management, Shop and Paid teams to connect talented creators with brand opportunities, drive engagement within our community, and shape the future of creator and affiliate partnerships at FYA
• Manage the day-to-day activity within the Creator Community - posting updates, moderating discussions, and nurturing relationships
• Develop and deliver a community content calendar, including creator spotlights, challenges, educational posts, and live sessions in partnership with our creator education lead
• Foster a positive, professional, and inspiring environment that reflects our values
• Lead community initiatives that encourage creator participation, collaboration, and long-term engagement
• Build the community as a reliable supply base of cost-effective creators for the wider FYA agency group
• Ensure creators are campaign-ready, dependable, and aligned to client needs across Paid, Creative, and Shop projects
• Track and report on cost savings, delivery times, and creator performance, highlighting how the community contributes to the agency’s overall efficiency and margin
• Collaborate with Creative Operations and Finance to optimise creator budgets and maximise commercial value through smart resourcing
• Establish and maintain the quality of the creator community, ensuring all members meet FYA’s brand and content standards
• Build and manage a “ready-to-shoot” pipeline of creators across key verticals (beauty, food, fitness, tech, home)
• Collaborate with Creator Coordinators to ensure briefs, deliverables, and creator communication are managed effectively
• Work with the Creative Operations Lead to identify opportunities to reduce UGC production costs through community-led efficiencies and scalable systems
• Produce and share training resources, tutorials, videos, and best-practice guides to help creators improve performance and professionalism
• Host live Q&As, workshops, and virtual events with internal and guest experts
• Champion creator success stories, sharing examples of high-performing content and results
• Lead the creator onboarding process, ensuring every new member understands expectations, workflows, and opportunities
• Occasionally produce client-facing or example content to demonstrate best practices, test creative frameworks, or support campaign delivery at FYA’s discretion
• Design and implement systems for creator tagging, tiering, and readiness tracking
• Maintain accurate community documentation, databases, and reports
• Track and report on community KPIs - including growth, engagement, retention, and cost efficiency - in monthly updates to leadership
• Partner with the Creative, Paid, and Shop teams to align community initiatives with client campaign goals